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Accenture- Transforming Property & Casualty BPS with Touchless Processing

Vendor Analysis

by Sven Lohse

published on Feb 14, 2020

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Report Overview:

This NelsonHall vendor assessment analyzes Accenture's offerings and capabilities in transforming Property & Casualty BPS with touchless processing

Who is this Report for:

NelsonHall’s comprehensive assessment of Accenture’s property and casualty (P&C) business process service (BPS) offerings and capabilities is designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for Digital Banking Services RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report comprehensively analyzes the company’s P&C BPS practice:

  • Strategy, emphases, and new developments
  • Strengths, weaknesses, and outlook
  • Target market
  • Offerings and associated technology capabilities
  • Delivery organization, including locations and partnerships
  • Breakouts f P&C BPS specific revenue and delivery resources.

Key Findings & Highlights:

Accenture goes to market in the insurance market under the banner Accenture Intelligent Insurance Operations and offers:

  • P&C policy service (new business and underwriting, policy administration)
  • P&C claims services (claims lifecycle, with a focus on speed and efficiency).

Accenture has served P&C companies with software, IT services, and BPS for three decades. Accenture has built long-lasting relationships among the top P&C carriers. Of the top 10 carriers, Accenture claims to serve 9; of the top 30 carriers, Accenture claims to serve 27. Accenture reports that it has served 80% of these top 30 P&C clients for 15 years or more. NelsonHall estimates that Accenture works with approximately three dozen P&C carriers in a BPS capacity.

Accenture’s primary focus is to develop relationships with large to very large P&C carriers across its multiple service lines. Accenture effectively leverages the breadth of its diverse industry and service offerings, including BPS.

Accenture has followed this time-honored strategy by expanding strategic relationships with anchor clients and then expanding with those clients into new geographies and industry subsegments. NelsonHall estimates that Accenture serves the majority of its P&C carrier clients with BPS, delivered from Accenture's onshore and offshore delivery network. 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Outlook

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