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Continuum - CX Services in Telecom and Media

Vendor Analysis

by Ivan Kotzev

published on Apr 14, 2020

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Report Overview:

This NelsonHall vendor assessment analyzes Continuum's offerings and capabilities in CX Services in Telecom and Media.

Who is this Report for:

NelsonHall’s CX Services in Telecom and Media profile on Continuum Global Solutions is a comprehensive assessment of Continuum’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Continuum Global Solutions’ CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

During 2019 Continuum's focus was on the successful business transition, converting systems such as the IT and HR platforms and migrating clients and contracts. With over half of the business concentrated in the telecom vertical, the company is now aiming to diversify its client portfolio.

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