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Alorica- CX Services in Telecom and Media

Vendor Analysis

by Ivan Kotzev

published on May 14, 2020

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Report Overview:

This NelsonHall vendor assessment analyzes Alorica's offerings and capabilities in CX Services in Telecom and Media.

Who is this Report for:

NelsonHall’s CX Services in Telecom and Media profile on Alorica is a comprehensive assessment of Alorica’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Alorica’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Telecom and media is the largest vertical for Alorica and continues to expand. It sees its main opportunity to provide differentiated CX and leverage its existing relationships in the broader, more complex ecosystem of content supply, market consolidation, and shift to integrated 5G and IoT service providers. Part of this strategy is to work with a wider set of client stakeholders such as the product development teams, for example, who are responsible for streaming services.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capabilities
  • Target Markets
  • Strategy
  • Strengths & Challenges
  • Outlook

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