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TELUS International - CX Services in Telecom and Media

Vendor Analysis

by Ivan Kotzev

published on Jun 22, 2020

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Report Overview:

This NelsonHall vendor assessment analyzes TELUS' offerings and capabilities in CX Services in Telecom and Media.

Who is this Report for:

NelsonHall’s CX Services in Telecom and Media profile on TELUS International is a comprehensive assessment of TI’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of TELUS International’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

With the addition of Xavient Digital and the expansion with CCC, TELUS International is looking to position as a full-lifecycle service provider offering advisory, CX services, digital technology, trust and safety, and IT management. While traditionally telecom clients deliver many of those services in-house, the company sees an opportunity for its integrated offering.

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