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Hexaware - Salesforce Services

Vendor Analysis

by Dominique Raviart

published on Aug 27, 2020

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Report Overview:

This NelsonHall assessment analyzes Hexaware's offerings and capabilities in Salesforce Services

Who is this Report for:

NelsonHall’s Salesforce services profile on Hexaware is a comprehensive assessment of Hexaware’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital services and Salesforce and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Hexaware’ Salesforce service offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Hexaware’s offerings and capabilities in Salesforce services.

Hexaware Technologies is an IT services and BPS vendor headquartered in Mumbai, India. It had revenues of $793m in calendar 2019 and a headcount of 22k at the end of H1 June 30, 2020. The company is privately-owned by PE Baring.

The company formally created its Salesforce practice in 2017. Before, the company had Salesforce capabilities across its units. Hexaware found the marketplace was already competitive in Sales and Service Clouds. It decided to differentiate its capabilities. Hexaware focused on Platform and Community Cloud, to help clients develop their applications on top of Salesforce (Platform) and create client-specific portals (with a focus on UX).

Also, Hexaware decided to focus on the Health Cloud, which Salesforce had launched in 2015. Health Cloud has become a significant business for Hexaware, with the company formalizing in 2019 its healthcare expertise through the launch of Carrot Cube, a Lightning Bolt accelerator. Carrot Cube runs on Health and Community Clouds and is a patient engagement application that targets service providers.

Currently, Hexaware's Salesforce practice is a horizontal service line within the Transform Customer Experience (TCX) service line. TCX focuses on experience design, omnichannel, AR/VR along with Salesforce. By being part of TCX, the Salesforce practice (SP) highlights its current focus on CX.

SP includes MuleSoft capabilities but does not include Tableau Software capabilities that are in another unit of Hexaware. In total, across Salesforce and Tableau, Hexaware has ~500 practitioners focused on the Salesforce service opportunity.

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