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Atento - Social Media Customer Experience Services

Vendor Analysis

by Ivan Kotzev

published on Sep 28, 2020

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Report Overview:

This NelsonHall vendor assessment analyzes Atento's offerings and capabilities in Social Media Customer Experience Services

Who is this Report for:

NelsonHall’s Social Media CX Services profile on Atento is a comprehensive assessment of Atento’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Atento’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Since 2017, Atento has been actively working with clients to bring within their social media engagement programs, monitoring and listening from external agencies. In the process, the company actively offers Keepcon's engine as a lower cost substitute for the clients’ current engagement platforms. Through its strategic partnership with Keepcon it works on the semantic platform development roadmap and future API integrations.

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