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Appian - Business Process & Case Management Technology Evaluation

Vendor Analysis

by Bailey Kong

published on Oct 07, 2020

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Report Overview:

This NelsonHall assessment analyzes Appian's offerings and capabilities in Business Process & Case Management Technology Evaluation

Who is this Report for:

NelsonHall’s Business Process & Case Management Technology Evaluation, provides an assessment of Appian business process and case management platform designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Business Process & Case Management platforms and identifying vendor suitability for RFPs
  • Process management and reengineering and intelligent automation center of excellence personnel evaluating business process & case management platform capability
  • Vendor marketing, sales, and business managers looking to benchmark their platforms against their peers
  • Financial analysts and investors covering the space of business process management, case management, intelligent automation, and adjacent areas.

Scope of this Report:

The report provides a comprehensive and objective analysis of Appian’s business process & case management capabilities, covering Appian Platform’s functionality for:

  • App development and functionality
  • Mobile integration
  • Data integration and interoperability
  • Process modeling
  • Business process management
  • Case management
  • Task management.

This report also assesses Appian’s product development strategy and strengths and challenges.

Key Findings & Highlights:

Appian's platform focuses on the following areas:

  • Appian Designer: the primary space for business process and case management, where applications are built, managed, and deployed
  • Appian RPA: creating, deploying, and managing software bots
  • Appian AI: document, visual, and conversational understanding (powered by Google Cloud)

As part of the Appian Designer, the Appian Process Modeler is the platform component for designing, managing, and monitoring business processes and process activities. It offers a standard visual design interface for process modeling – with a drag-and-drop UI, swim lanes, BPMN 2.0 nodes, and components for integrated services (native Appian smart services, external services, and RPA).

Appian includes built-in process analytics engines to generate reports at different levels, e.g., by user, task, or process.

Appian provides artificial intelligence capabilities to any app built on its platform. These capabilities are driven by integration with Google Cloud AI services.

Appian uses a 4-tier pricing model for its low-code automation platform.

The company has a partner community of over 500 organizations for Appian implementation services.

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