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Hyland - Business Process & Case Management Technology Evaluation

Vendor Analysis

by Bailey Kong

published on Oct 08, 2020

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Report Overview:

This NelsonHall assessment analyzes Hyland's offerings and capabilities in Business Process & Case Management Technology Evaluation

Who is this Report for:

NelsonHall’s Business Process & Case Management Technology Evaluation, provides an assessment of Hyland’s business process and case management platform designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Business Process & Case Management platforms and identifying vendor suitability for RFPs
  • Process management and reengineering and intelligent automation center of excellence personnel evaluating business process & case management platform capability
  • Vendor marketing, sales, and business managers looking to benchmark their platforms against their peers
  • Financial analysts and investors covering the space of business process management, case management, intelligent automation, and adjacent areas.

Scope of this Report:

The report provides a comprehensive and objective analysis of Hyland’s business process & case management capabilities, covering OnBase’s functionality for:

  • App development and functionality
  • Mobile integration
  • Data integration and interoperability
  • Process modeling
  • Business process management
  • Case management
  • Task management.

This report also assesses Hyland’s product development strategy and strengths and challenges.

Key Findings & Highlights:

Hyland leverages a portfolio that includes capabilities in document capture, content management, process automation, case management, collaboration, and reporting and analytics to differentiate from competitors in three ways:

  • Low-code configurability: manifesting Hyland's philosophy to build solutions with little reliance on custom code. The company's products aim to enable clients to build custom solutions through point-and-click configurations
  • Enterprise-class integrations: connecting to enterprise systems such as ERPs, CRMs, and HCMs, and also vertical specific systems like Epic EMR (healthcare) and Esri ArcGIS (government).
  • Solution focus: range of packaged apps (preconfigured solutions) that enable client organizations across verticals (e.g., education, government, financial services, and healthcare) and horizontals (e.g., back office) to deploy solutions with few configuration changes required.

The company offers a series of desktop and on-premise products that work seamlessly with its cloud platform that allows its clients to deploy using a hybrid approach.

Hyland pricing depends highly on client needs.

The company has a large partner community of nearly 500 organizations.

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