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Creatio - Business Process & Case Management Technology Evaluation

Vendor Analysis

by Bailey Kong

published on Nov 12, 2020

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Report Overview:

This NelsonHall assessment analyzes Creatio's offerings and capabilities in Business Process & Case Management Technology Evaluation

Who is this Report for:

NelsonHall’s Business Process & Case Management Technology Evaluation, provides an assessment of Creatio’s business process and case management platform designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Business Process & Case Management platforms and identifying vendor suitability for RFPs
  • Process management and reengineering and intelligent automation center of excellence personnel evaluating business process & case management platform capability
  • Vendor marketing, sales, and business managers looking to benchmark their platforms against their peers
  • Financial analysts and investors covering the space of business process management, case management, intelligent automation, and adjacent areas.

Scope of this Report:

The report provides a comprehensive and objective analysis of Creatio’s business process & case management capabilities, covering its platform’s functionality for:

  • App development and functionality
  • Mobile integration
  • Data integration and interoperability
  • Process modeling
  • Business process management
  • Case management
  • Task management.

This report also assesses Creatio’s product development strategy and strengths and challenges.

Key Findings & Highlights:

Creatio offers a platform built on mainstream technologies and increasing support for Object Management Group's modeling standards. At the core of Creatio's platform is Studio, its suite of tools for creating custom solutions. The capabilities of Studio focus in the following areas:

  • Studio free edition: a free cloud-based version with a subset of features from its enterprise edition, including visual tools that enable team collaboration for process design and process documentation
  • Business Process Management: tools for process modeling, execution, and monitoring
    • Process Designer: a tool to create and edit business processes
    • Process Log: a tool for overall business process monitoring and analysis, and inspecting individual process instances
  • Case Management: tools for designing cases, execution, and monitoring
    • Case Designer: a tool to automate, build and customize unstructured business processes
  • System Designer: the primary tool for creating and configuring applications
    • Mobile Application Wizard: customize mobile app experience for different types of users
    • Machine Learning Service: create and train machine learning models for predictive analysis
  • Integrations: UI-based integrations to external systems/services using prebuilt connectors, e.g., MS Exchange, Google services, and user accounts and roles with LDAP
  • Development Framework: the framework for developing customizations and extensions to platform capabilities, including analytics, connectors, and machine learning models.

Creatio has built a developer community around its employees, clients, and partners.

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