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Conduent - Next Generation H&W Administration

Vendor Analysis

by Elizabeth Rennie

published on Nov 13, 2020

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Report Overview:

This NelsonHall assessment analyzes Conduent's  offerings and capabilities in Next Generation H&W Administration.

Who is this Report for:

NelsonHall’s Cloud HR Transformation Services profile on Conduent is a comprehensive assessment of Conduent offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of H&W Administration and identifying vendor suitability for H&W Administration RFPs
  • Vendor marketing, sales, and business managers looking to managers developing strategies to target service opportunities and benchmark themselves against their peers
  • Financial analysts and investors specializing in the H&W Administration sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Conduent’s H&W Administration services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Conduent’s offerings and capabilities in H&W Administration services.

Conduent, headquartered in New Jersey, is a business process services (BPS) provider, created in January 2017 from a divestiture from Xerox. The Conduent Human Resource Services division offers the following range of HR services:

  • Benefits administration
  • Multi-process HR services
  • Learning services
  • Payroll services
  • Recruitment administration
  • Consulting and strategy services.

Conduent’s H&W Administration business has ~100 clients, supports ~4m participants, and manages 1.1m spending accounts with $2.6b assets under management. Before Conduent’s formation, Xerox acquired the following companies to grow its benefits administration business:

  • ExcellerateHRO in 2010: to strengthen its capabilities in HR consulting, benefits administration, HR BPS, and learning services
  • ACS in 2010: to add HR outsourcing and consulting capabilities to Xerox
  • Mellon Financial’s HR Solutions, acquired by ACS in 2005 to add a standalone benefits administration offering including TBO and an HR consulting business, and to enhance its multi-process HR services
  • Mellon Financial’s HR Solutions Services in 2003: to strengthen its payroll, tax filing, benefits administration, and HR services.

Just over two years ago, August 2018, Conduent divested its benefits consulting business , as well as its and benefits outsourcing businesses in the U.K. and Canada, formerly known as Buck Consultants to H.I.G. Capital. As a result, Conduent has become more selective geographically outside North America.


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