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Concentrix - Social Media Customer Experience Services

Vendor Analysis

by Ivan Kotzev

published on Nov 23, 2020

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Report Overview:

This NelsonHall vendor assessment analyzes Concentrix's offerings and capabilities in Social Media Customer Experience Services

Who is this Report for:

NelsonHall’s Social Media CX Services profile on Concentrix is a comprehensive assessment of Concentrix’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Concentrix’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Concentrix's digital operating model serves as an independent approach and blueprint to source, staff, train, and implement best practices to deliver digital channels CX services at scale. A particular focus for the company is support over asynchronous messaging, where it launched in 2016 several programs over WeChat.

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