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Conduent - Payroll Services 2021

Vendor Analysis

by Pete Tiliakos

published on Jan 11, 2021

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Report Overview:

This NelsonHall assessment analyzes Conduent's offerings and capabilities in Payroll Services

Who is this Report for:

NelsonHall’s Payroll Services profile on Conduent’s is a comprehensive assessment of its offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of managed payroll services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the HR and payroll technology and services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Conduent’spayroll services offering, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Conduent, headquartered in Florham Park, New Jersey, is a provider of business process services (BPS) globally and was formed in early 2017 following its divestiture from Xerox. The company has provided HR business process services for more than 30 years, dating back to its ACS (Affiliated Computer Services) roots; ACS entered the HRO market in 1999 and was later acquired by Xerox in 2010.

Today Conduent operates through three primary business segments, including:

  • Commercial: ~54% of FY19 revenue; including HR, health, and wealth services
  • Government: ~29% of FY19 revenue
  • Transportation: ~17% of FY19 revenue

Conduent offers a range of HR services through a consult to operate capability, including:

  • HR Management, including recruiting and onboarding, workforce and talent management, payroll administration, separations, and severance
  • Workforce Enablement, including learning administration, learning content, supplier management, employee engagement, and communications
  • Health and Wellness, including health and welfare administration, annual enrollment, and compliance management
  • Wealth and Retirement, including defined benefit and defined contribution administration, financial wellness, non-qualified plan administration, and total rewards.

Conduent targets its payroll services towards the upper-middle market and large/enterprise buyers, often headquartered in the U.S. and the U.K. with multi-country footprints. It is increasingly targeting broader European-based firms and Latin American buyers, supported by its presence in Mexico and Brazil; its largest client currently has ~190k employees.

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