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Zensar - Cognitive & Self-Healing IT Infrastructure Management Services

Vendor Analysis

by John Laherty

published on Mar 16, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes Zensar's offerings and capabilities in cognitive & self-healing IT infrastructure management services.

Who is this Report for:

NelsonHall’s cognitive & self-healing IT infrastructure management services profile on Zensar is a comprehensive assessment of Zensar’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital services and cognitive & self-healing IT infrastructure management services and identifying vendor suitability for RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Zensar’s cognitive & self-healing IT infrastructure management services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations. 

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Zensar’s offerings and capabilities in cognitive & self-healing IT infrastructure management services.

Zensar's cognitive and self-healing IT infrastructure management services are part of its Digital Foundation Services (DFS), providing a mix of IP platforms, frameworks, and third-party tools, including:

  • Digital Experience: Connected Experience, and claims 30% improvement in customer loyalty
  • Digital Workplace: Connected Work, with claims of 60% faster issue resolution and 45% incident elimination
  • Digital Infrastructure: Connected Autonomous Cloud, with claims of 3x reduction in TCO and 5x faster release
  • Digital Operations: The Vinci claims to lower MTTR by 75%, and 30% ticket prevention
  • Digital Security: Ubiquitous Enterprise Security, with claims of 90% reduction in false-positive and 40% cost saving by shared SOC.

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