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Majorel - CX Services in BFSI

Vendor Analysis

by Ivan Kotzev

published on Apr 12, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes Majorel's offerings and capabilities in CX Services in BFSI.

Who is this Report for:

NelsonHall’s CX Services in BFSI profile on Majorel is a comprehensive assessment of Majorel’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Majorel’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Majorel identifies the BFSI vertical as one of the two main growth engines with significant opportunities for sector clients to mature their CX services, including through full operational takeover and TUPE. It expects to become the second-largest segment of the overall business by the end of 2021. It offers banking-specific technology capabilities such as the Kontowechsel platform and is expanding it in new geographies such as the ISILIS acquisition in France.

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