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Transcom - CX Services in BFSI

Vendor Analysis

by Ivan Kotzev

published on Apr 20, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes Transcom's offerings and capabilities in CX Services in BFSI.

Who is this Report for:

NelsonHall’s CX Services in BFSI profile on Transcom is a comprehensive assessment of Transcom’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Transcom’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Transcom aims to address the BFSI clients' demands for self-service and automation and the increasing complexity of the live agent interactions with its CX digital advisory practice. Among the target transformation areas are the enabling of asynchronous messaging and conversational analytics to support customer service and marketing needs.

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