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ADP - New World Workforce Management

Vendor Analysis

by Elizabeth Rennie

published on Apr 20, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes ADP's offerings and capabilities in New World Workforce Management

Who is this Report for:

NelsonHall’s New World Workforce Management profile on ADP is a comprehensive assessment of ADP offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Workforce Management and identifying vendor suitability for Workforce Management RFPs
  • Vendor marketing, sales, and business managers looking to managers developing strategies to target service opportunities and benchmark themselves against their peers
  • Financial analysts and investors specializing in the Workforce Management sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of ADP’s Workforce Management services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

NelsonHall’s vendor assessment analyzes ADP’s offerings and capabilities in Workforce Management services. ADP has ~95k clients and serves ~13.5m users across ~100 countries.  The bundling of Workforce Management is very common with payroll. The vast majority of ADP’s clients adopt its payroll services. ADP has offered workforce management since its inception in 1949 and has grown business organically. It offers three cloud-based platforms to support these services: 

  • ADP RUN Time and Attendance: for organizations with <50 employees; the average client size is ~15 employees; RUN supports more than 570k clients
  • ADP Workforce Now Essential Time: for small and mid-market organizations with up to 5k employees in the U.S. and Canada; the average client size is ~200 employees; ADP Workforce Now supports ~68k clients
  • ADP Workforce Manager for larger, more complex and multinational clients, leveraging its Kronos technology partnership.

Core features of its solutions include:

  • Time and attendance
  • Data collection and access
  • Analytics and insights

Advanced features offered in specific solutions include:

  • Scheduling
  • Absence management 
  • Labor forecasting, budgeting and activity tracking (for ADP Workforce Manager only)
  • Compliance on Demand

ADP has ~58k employees within its Employer Services business. NelsonHall estimates ~3k employees are dedicated to supporting its workforce management business, the majority based in the U.S. ADP’s workforce management service locations.

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