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Tech Mahindra - CX Services in BFSI

Vendor Analysis

by Ivan Kotzev

published on Apr 23, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes Tech Mahindra's offerings and capabilities in CX Services in BFSI.

Who is this Report for:

NelsonHall’s CX Services in BFSI profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Tech Mahindra’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Tech Mahindra is looking to develop an enterprise ability in the BFSI space with a focus on building or acquiring CX capabilities such as consulting and agency investments in BIO, Mad*Pow, and BORN. These acquisitions also add a client base in the BFSI sectors, and the company aims to be the main partner in the modernization of clients' technology architecture and operations.

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