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Arise- CX Services in BFSI

Vendor Analysis

by Ivan Kotzev

published on Apr 30, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes Arise's offerings and capabilities in CX Services in BFSI.

Who is this Report for:

NelsonHall’s CX Services in BFSI profile on Arise is a comprehensive assessment of Arise’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Arise’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Arise is looking to build more use cases across industries without previous experience in WAH and flexible work. In BFSI CX services, the impacts of the COVID-19 pandemic had the most disruptive impact jumpstarting the demand for BCP and adopting the work from anywhere models. Arise also benefits from the need for U.S. reshoring and the customer requirement for 24x7 customer service. As a result, the company won several BFSI logos in 2020 and 2021 in banking, fintech, and payment processing.

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