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Samsung SDS - Digital Manufacturing Services

Vendor Analysis

by Dominique Raviart

published on May 24, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes Samsung SDS’s offerings and capabilities in digital manufacturing services.

Who is this Report for:

NelsonHall's digital manufacturing services profile on Samsung SDS is a comprehensive assessment of Samsung SDS’ offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital, industrial IoT, and industrial IT services
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector and examining growth areas within IT services.

Scope of this Report:

The report provides a comprehensive and objective analysis of Samsung SDS’ digital manufacturing service offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Samsung SDS’s offerings and capabilities in digital manufacturing services.

Samsung SDS (SDS) is a software product, consulting, IT services, and business process service vendor headquartered in South Korea. Revenues in 2020 were KRW 11,174bn (~$10.1bn). The company has a headcount of 23,370. Samsung is the largest shareholder of Samsung SDS, through two subsidiaries: Samsung Electronics (23% of shares) and Samsung C&T, a building firm (17%). SDS' largest clients are Samsung Electronics and Samsung Display. Samsung SDS initially managed the IT infrastructures and applications of Samsung. It expanded to software products in the past ten years. NelsonHall estimates that Samsung SDS derives ~84% of its revenues from various Samsung entities.

  • Intelligent Factory, which includes MES, PLM, and enterprise asset management, SCM and logistics, and AR/VR and digital twins
  • AI and analytics, including blockchain
  • Intelligent Enterprise: offerings, such as end-user computing, enterprise mobility management; RPA, UCC, senior care, airport, government, and military services. The company provides consulting and IT services around COTS, such as ERP, SCM, CRM, digital market and contact center, and its own software products around automation (RPA and chatbots) and UCC
  • Cloud and cybersecurity services. The company has its private cloud offering, SDS Cloud, with data centers in South Korea located in Gumi, Suwon, Sangam, and Chungcheong, and also in Shanghai, Singapore, Delhi, London, Frankfurt, and New Jersey.

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