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Conduent- Benefits Administration 2022

Vendor Analysis

by Elizabeth Rennie

published on Feb 18, 2022

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Report Overview:

This NelsonHall vendor assessment analyzes Conduent's offerings and capabilities in Benefits Administration Services.

Who is this Report for:

NelsonHall’s Benefits Administration profile on Conduent is a comprehensive assessment of Conduent offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Benefits Administration Services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the Benefits Administration Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Conduent’s Benefits Administration Service offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Conduent’s offerings and capabilities in Benefits Administration Services.

Conduent, headquartered in New Jersey, is a business process services (BPS) provider formed in 2017 as a carve-out from the Xerox business. The Conduent Human Resource Services division offers the following range of HR services:

  • Benefits administration
  • Multi-process HR services
  • Learning services
  • Payroll services
  • Recruitment administration
  • Consulting and strategy services.

Over 2021, Conduent brought together the different HR divisions under one General Manager of HR & Payroll and Health & Wellness Solutions at Conduent and rebranded this division as Human Capital Solutions. Conduent’s benefits administration business includes:

  • DB administration 3.5m accounts, 250+ plans administered, $3.7m estimates processed per annum. Conduent has ~40 years’ experience in DB administration
  • DC administration: 1.2m accounts, $128bn DC recordkeeping assets; Conduent has ~40 years’ experience in DC administration
  • H&W services: 53 H&W clients supporting 7.7m participants.

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