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Cognizant - Salesforce Services 2022

Vendor Analysis

by Dominique Raviart

published on Jul 22, 2022

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Report Overview:

This NelsonHall vendor assessment analyzes Cognizant’s offerings and capabilities in Salesforce services.

Who is this Report for:

NelsonHall's Salesforce services profile on Cognizant is a comprehensive assessment of Cognizant’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing IT services suppliers of front-office, Salesforce, and digital transformation applications
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector and examining growth areas within IT services.

Scope of this Report:

The report provides a comprehensive and objective analysis of Cognizant’s Salesforce service capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Cognizant’ offerings and capabilities in Salesforce services.

Cognizant has grouped its Salesforce expertise, including MuleSoft, in a separate service line with P&L responsibility. Cognizant's Salesforce Practice (SP) operates in North America and global growth markets (GGM, i.e., outside North America). It includes several units, including:

  • CoEs for areas including Field Service Lightning, Vlocity for competency development
  • Strategy, marketing, and analyst relations
  • Demo engineering for building PoCs in its centers in India, Barcelona, Missoula, MT, and Sydney
  • Delivery excellence around processes, standards, automation, and audits
  • Digital technology office, around next-gen technologies beyond Salesforce
  • Advisory & Solutions.

Cognizant has grouped its Salesforce capabilities and personnel in the Enterprise Application Service (EAS) horizontal line. EAS itself is part of Cognizant Digital Business and Technology.

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