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UKG - Payroll Services 2022

Vendor Analysis

by Elizabeth Rennie

published on Aug 24, 2022

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Report Overview:

This NelsonHall vendor assessment analyzes UKG's offerings and capabilities in Payroll Services.

Who is this Report for:

NelsonHall’s Payroll Services profile on UKG is a comprehensive assessment of UKG's offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Payroll Services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the Payroll Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of UKG’s Payroll Services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

UKG is a provider of workforce management (WFM) and human capital management (HCM) technology and services. UKG was formed in 2020 through the merger of Ultimate Software and Kronos, Inc. It has ~40 years of global presence, ~70k clients across 165 countries, and servicing ~45m client employees. Since the merger, UKG has been actively making acquisitions including Ascentis Interboro Systems Corporation, SpotCues, Great Place to Work Institute, Inc., EverythingBenefits, Inc. Its total workforce has 14.6k employees across 15 countries. UKG’s core technology and services offerings include:

  • WFM proprietary technology: UKG Dimensions and UKG Ready
  • HCM proprietary technology:
    • UKG Pro (~5k clients): HCM platform designed for organizations with over 200 employees. Offered as a global system of record with the capability to support U.S. and Canada payroll services, with ~116  additional payroll countries supported with connectors to third-party partners
    • UKG Ready (~36k clients): HCM platform designed for North American SMB organizations with less than 200 employees and EMEA & ANZ organizations with up to 2,500 employees for midsize organizations.
    • UKG HR Service Delivery technology (~5k clients): Employee file and case management, including a knowledgebase, targeted to mid to large-sized organizations
    • UKG Employee Voice (~1.5k clients): Employee feedback and sentiment analysis solutions, using natural language processing, targeted at any sized organization
  • Managed services (the U.S. only): Payroll services (~200 managed payroll clients) as well as HR Transformation consulting, change management and Benefits Administration Services

UKG's payroll services supports U.S. and Canada. UKG offers payroll services to complement its HCM cloud-based applications. In total, UKG processes payroll for ~6.5m client employees. 

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