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Concentrix - Adobe Experience Cloud Services

Vendor Analysis

by Kishore Gorti

published on Feb 02, 2023

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Report Overview:

This NelsonHall assessment analyzes Concentrix’s offerings and capabilities in Adobe Experience Cloud services

Who is this Report for:

NelsonHall’s vendor profile on Concentrix is a comprehensive assessment of Concentrix’s Adobe Experience Cloud offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing IT services suppliers of front-office, Adobe Experience Cloud, and digital transformation applications
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector and examining growth areas within IT services.

Scope of this Report:

The report provides a comprehensive and objective analysis of Concentrix’s Adobe Experience Cloud capabilities and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Concentrix’s offerings and capabilities in Adobe Experience Cloud services.

Concentrix is a publicly owned CX services and technology provider. Its Concentrix Catalyst sub-brand focuses on customer experience (CX) solutions and services. Its offerings span:

  • CX consulting and design (CX strategy, experience design, digital transformation, and marketing solutions)
  • CX Operations (customer engagement services, content trust & safety, and Work at Home)
  • CX Technology services (digital self-service & cloud, cloud engineering, digital engineering, experience platforms, technology & systems integration, analytics & insights, and voice of the customer).

Concentrix has made two acquisitions that have expanded its Adobe capabilities: Tigerspike and PK.

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