Reports related to

• Teleperformance - WAHA Services 2014

  Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst

  Teleperformance started its WAHA practice in 2006; at this stage it shifted fifty top performing agents from its brick and mortar operations in Columbus and Salt Lake City to a work from home environment. Following this, Teleperformance began a dedicated WAHA hiring practice in order to target specific WAHA dedicated agents, and by mid 2009 its WAH [...]

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• Sykes - WAHA Services

  Dec 18, 2014 | Vendor Analysis by NelsonHall Analyst

  Sykes initially entered the WAHA market in mid 2011 in an effort to provide flexible staffing to clients with volatile demand peaks. [...]

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• Sitel - WAHA Services 2014

  Dec 16, 2014 | Vendor Analysis by NelsonHall Analyst

  Sitel began using work at home agents from 2008 for a single client, through a hub and spoke model from its Las Vegas and Halberg contact centers. Since 2008, the initial pilot has grown both in size and scope, and now encompasses more diverse lines of business. [...]

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• LiveOps - WAHA Services

  Dec 15, 2014 | Vendor Analysis by NelsonHall Analyst

  LiveOps is positioned as a direct response CMS BPO vendor to handle on demand spikes in call volumes from clients in the insurance, financial services and retail verticals. All agents are self-employed "entrepreneurs", and are not obliged to fulfill any weekly hourly obligations. [...]

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• Swiss Post Solutions

  Dec 12, 2014 | Vendor Analysis by Rachael Stormonth

  Swiss Post Solutions (SPS) is a wholly owned subsidiary of Swiss Post, the national postal authority of Switzerland and the third largest employer in Switzerland. SPS is one of four SBUs in Swiss Post's Post CH Ltd division. [...]

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• Targeting CMS in the Telecommunications/Cable/Satellite Industry Sector

  Dec 08, 2014 | Market Analysis by NelsonHall Analyst

  NelsonHall's market analysis of CMS in telecommunications/cable/satellite consists of 78 pages. [...]

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• Infosys - CMS in Telecommunications/Cable/Satellite

  Nov 26, 2014 | Vendor Analysis by NelsonHall Analyst

  Infosys is a publicly held company headquartered in Bangalore, India. Infosys was founded in 1981, in Pune; it became a public limited company in India in 1992 and was listed on the NASDAQ in 1999. [...]

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• WNS - Auto Insurance BPO

  Nov 26, 2014 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in the auto insurance sector. WNS is one of a number of auto insurance companies analyzed in this comprehensive industry analysis. [...]

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• HCL - Mortgage and Loan BPO

  Nov 25, 2014 | Vendor Analysis by Andy Efstathiou

  This NelsonHall assessment analyzes HCL's offerings and capabilities in retail banking BPO. HCL is one of a number of mortgage and loan BPO companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

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• CSC - Loan BPO

  Nov 21, 2014 | Vendor Analysis by Andy Efstathiou

  This NelsonHall assessment analyzes CSC's offerings and capabilities in retail banking BPO. CSC is one of a number of mortgage and loan BPO companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

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