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transcosmos - CMS in Telecommunications/Cable/Satellite
Nov 20, 2014 | Vendor Analysis by NelsonHall Analyst
transcosmos is a publicly traded, Japanese headquartered BPO vendor in the contact center and digital marketing business. Across all industries, it employs ~35k globally and operates 114 centers across 14 countries, supporting 23 languages. It operates in Asia, the U.S. and Europe; it has 45 sites in its headquarter country of Japan, 16 offshore si [...]view this reportdownload abstractIGATE - Mortgage and Loan BPO
Nov 19, 2014 | Vendor Analysis by Andy Efstathiou
This NelsonHall assessment analyzes IGATE's offerings and capabilities in lending BPO. IGATE is one of a number of M&L BPO companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]view this reportdownload abstractWebhelp - CMS in Telecommunications/Cable/Satellite
Nov 19, 2014 | Vendor Analysis by NelsonHall Analyst
Webhelp Group (Webhelp) is a French-headquartered private company that was founded in 2000 by Frédéric Jousset and Olivier Duha. It initially offered real-time online assistance for customers new to using the internet. In addition to internet clients, it now supports telecommunications, cable, satellite and retail clients. [...]view this reportdownload abstractSerco - CMS in Telecommunications/Cable/Satellite
Nov 18, 2014 | Vendor Analysis by NelsonHall Analyst
Serco Global Services, LLC (Serco) is part of Serco Group Plc and is headquartered in Hook, North Hampshire in the U.K. Serco has operations in public and private transport and traffic control, aviation, military and nuclear weapons, prisons, and schools. Serco employs ~100k staff and operates in Continental Europe, the Middle East, APAC and North [...]view this reportdownload abstractTeleperformance - CMS in Telecommunications/Cable/Satellite
Nov 18, 2014 | Vendor Analysis by NelsonHall Analyst
The Teleperformance Group (Teleperformance) is a leading customer management services pure play. [...]view this reportdownload abstractWipro - CMS in Telecommunications/Cable/Satellite
Nov 17, 2014 | Vendor Analysis by NelsonHall Analyst
Wipro is a publicly-held company headquartered in India. It is a global information technology, consulting, and outsourcing company. It entered the BPO space with the acquisition of Spectramind in 2002-2003, and has retained a strong focus on customer management services (CMS) within its business process outsourcing (BPO) business. [...]view this reportdownload abstractTargeting Managed Service Programs
Nov 11, 2014 | Market Analysis by Elizabeth Rennie
NelsonHall's market analysis of the Managed Service Programs industry and trends consists of 82 pages. [...]view this reportdownload abstractHinduja Global Solutions (HGS) - Healthcare Provider BPO
Nov 06, 2014 | Vendor Analysis by NelsonHall Analyst
HGS, founded in 2000 and headquartered in Bangalore, India, is a provider of customer management and BPO services ranging from discrete functional tasks within particular industries to end-to-end, multi-channel BPO services. [...]view this reportdownload abstractTata BSS - CMS in Telecommunications/Cable/Satellite
Oct 31, 2014 | Vendor Analysis by NelsonHall Analyst
Tata Business Support Services Limited (Tata BSS) was founded in 2004 as a wholly owned subsidiary of Tata Sons, the holding company of the Tata Group. It changed its name from E2E SerWiz Solutions to Tata BSS in 2008. [...]view this reportdownload abstractAlorica - CMS in Telecommunications/Cable/Satellite
Oct 28, 2014 | Vendor Analysis by NelsonHall Analyst
Alorica is a privately held firm headquartered in Irvine, California which began operations in 1999 as a technology services company. It entered the customer management services (CMS) market in 2003, with its first client from the telecommunications industry sector. Across all industries it employs ~20k personnel globally and operates 40 contact ce [...]view this reportdownload abstract