Reports related to

• Tata BSS - CMS in Telecommunications/Cable/Satellite

  Oct 31, 2014 | Vendor Analysis by NelsonHall Analyst

  Tata Business Support Services Limited (Tata BSS) was founded in 2004 as a wholly owned subsidiary of Tata Sons, the holding company of the Tata Group. It changed its name from E2E SerWiz Solutions to Tata BSS in 2008. [...]

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• Alorica - CMS in Telecommunications/Cable/Satellite

  Oct 28, 2014 | Vendor Analysis by NelsonHall Analyst

  Alorica is a privately held firm headquartered in Irvine, California which began operations in 1999 as a technology services company. It entered the customer management services (CMS) market in 2003, with its first client from the telecommunications industry sector. Across all industries it employs ~20k personnel globally and operates 40 contact ce [...]

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• Minacs - CMS in Telecommunications/Cable/Satellite

  Oct 28, 2014 | Vendor Analysis by NelsonHall Analyst

  The Minacs Group, Inc. (Minacs) is a privately-held business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada. It provides outsourced customer care, marketing, finance and accounting, procurement and IT services. [...]

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• Transcom - CMS in Telecommunications/Cable/Satellite

  Oct 27, 2014 | Vendor Analysis by NelsonHall Analyst

  Transcom is a publicly-held company, listed in Stockholm and headquartered in Luxembourg. Its management office is in Stockholm and it plans to move the legal domicile of the listed parent of the Transcom group from Luxembourg to Sweden later this year, subject to shareholder approval. Transcom started its operations in 1995 in [...]

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• CSS Corp. and International Telco - Transformational CMS

  Oct 22, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "CSS Corp. and International Telco - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost. [...]

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• CSS Corp. and International Telco - Transformational CMS

  Oct 22, 2014 | Vendor Analysis by NelsonHall Analyst

  NelsonHall's "CSS Corp. and International Telco - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost. [...]

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• CSS Corp. and U.S. High-Tech client - Transformational CMS

  Oct 22, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "CSS Corp. and U.S. High-Tech client - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while maintaining CSAT. [...]

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• CSS Corp. and U.S. High-Tech client - Transformational CMS

  Oct 22, 2014 | Vendor Analysis by NelsonHall Analyst

  NelsonHall's "CSS Corp. and U.S. High-Tech client - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while maintaining CSAT. [...]

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• Targeting P&C BPO in the Automotive Sector

  Oct 22, 2014 | Market Analysis by NelsonHall Analyst

  NelsonHall's market analysis of property and casualty outsourcing in the automotive sector consists of 67 pages. [...]

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• Advantage xPO - Managed Service Program Outsourcing

  Oct 17, 2014 | Vendor Analysis by Elizabeth Rennie

  Advantage xPO is the European/U.S. managed service and recruitment outsourcing business of a family of staffing companies which includes Recruit Group (Recruit Holdings Co. Ltd being the holding company). Advantage xPO's MSP business began 15 years ago from the staffing business of Recruit Group. In 2009, the branding of its MSP business cha [...]

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