Reports related to

• Resource Solutions - Managed Service Program Outsourcing

  Oct 17, 2014 | Vendor Analysis by Elizabeth Rennie

  Resource Solutions is the recruitment process outsourcing and managed service outsourcing division of the Robert Walters Plc staffing firm. Resource Solutions was established in 1997 in the U.K. to expand Robert Walters' recruiting services into outsourcing engagements through contract expansions. [...]

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• Pontoon - Managed Service Program Outsourcing

  Oct 14, 2014 | Vendor Analysis by Elizabeth Rennie

  Pontoon offers workforce programs for contingent and permanent staff as part of the Adecco Group. It offers (with proportion of business): Managed service programs (70%) Recruitment process outsourcing (30%) Workforce consulting (incorporated in its MSP and RPO programs). [...]

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• EGS - CMS in Telecommunications/Cable/Satellite

  Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst

  Expert Global Solutions (EGS) is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the customer relationship management (CRM) BPO market. NCO is the EGS brand in the accounts receivables management (ARM)/collections BPO market. EGS is a privately held company headquartered in Plano, Texas. EGS employs [...]

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• Sutherland and Global Network Communications Organization - Transformational CMS

  Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst

  NelsonHall's "Sutherland and Global Network Communications Organization - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and customer churn, while improving NPS. [...]

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• Sutherland and Global Network Communications Organization - Transformational CMS

  Oct 01, 2014

  NelsonHall's "Sutherland and Global Network Communications Organization - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and customer churn, while improving NPS. [...]

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• Sutherland and U.S. Telco client - Transformational CMS

  Oct 01, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "Sutherland and U.S. Telco client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...]

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• Sutherland and U.S. Telco client - Transformational CMS

  Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst

  NelsonHall's "Sutherland and U.S. Telco client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...]

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• Firstsource and second U.K. Media Client - Transformational CMS

  Sep 30, 2014 | Vendor Analysis by NelsonHall Analyst

  NelsonHall's "Firstsource and second U.K. Media Client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...]

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• Firstsource and second U.K. Media Client - Transformational CMS

  Sep 30, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "Firstsource and second U.K. Media Client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...]

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• Transcom and a European Telco - Transformational CMS

  Sep 30, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "Transcom and a European Telco - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while increasing OSAT. [...]

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