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Targeting Recruitment Process Outsourcing
Jan 15, 2014 | Market Analysis by Elizabeth Rennie
NelsonHall's market analysis of the Recruitment Process Outsourcing industry and trends consists of 91 pages. The Recruitment Process Outsourcing (RPO) market remains strong in 2013, with many organizations suffering from lack of recruitment capability as a result of operating in difficult markets in 2012. As companies now turn to growth strate [...]view this reportdownload abstractHCL: Managing U.K. Bank Accounts for a European Bank
Jan 14, 2014 | Case Study by John Willmott
NelsonHall's "HCL: Managing U.K. Bank Accounts for a European Bank" case study is an example of how BPO was used to address a particular business challenge by a European bank. [...]view this reportdownload abstracttranscosmos - CMS in Retail Banking
Jan 13, 2014 | Vendor Analysis by NelsonHall Analyst
transcosmos is headquartered in Japan. It began operations in 1966. transcosmos is a Japanese based BPO vendor, currently deriving ~70% of its revenue from call center BPO services and the other ~30% from digital marketing activities. The majority of transcosmos' retail banking clients are utilizing voice and email channels for customer care. [...]view this reportdownload abstractWipro - Multi-Channel CMS
Jan 07, 2014 | Vendor Analysis by NelsonHall Analyst
During 2002/2003 Wipro initiated its BPO offerings capabilities with the acquisition of Spectramind. Since 2003 Wipro has experienced consistent double digit revenue growth from it BPO activity. [...]view this reportdownload abstractSitel - Multi-Channel CMS
Jan 03, 2014 | Vendor Analysis by NelsonHall Analyst
SITEL was acquired by Onex subsidiary, ClientLogic, in 2007 for ~$450m, and the combined entity rebranded Sitel. Prior to this acquisition SITEL had 70 contact centers in 25 countries, with ~30k personnel. Since then, Sitel has expanded organically and now employs ~60k personnel in ~120 centers in 25 countries. The company is headquartered in Nashv [...]view this reportdownload abstractSutherland Global Services - Multi-Channel CMS
Dec 20, 2013 | Vendor Analysis by NelsonHall Analyst
Sutherland developed its multi-channel capability in-house. This initially started in the early 90s, when white mail was used as a follow-up to voice interactions, for clients in the BFSI sector. In the mid-90s, a portion of these follow-ups were moved to email. Sutherland then introduced chat services in 2005. [...]view this reportdownload abstractInfosys - Multi-Channel CMS
Dec 18, 2013 | Vendor Analysis by NelsonHall Analyst
Headquartered in Bangalore, Infosys was founded in 1981 in Pune by a group of seven programmers, several of whom were formerly of Patni Computers. Infosys became a public limited company in India in June 1992 and was listed on the NASDAQ in 1999. Following this, it set up development centers in a number of Indian cities, initially to serve the U.S. [...]view this reportdownload abstractGlobal Document Management & Managed Printer Services Market Forecast: 2013-2017
Dec 17, 2013 | Market Analysis by John Willmott
NelsonHall's "Global Document Management and Managed Printer Services Market Forecast: 2013-2017" consists of 37 pages. [...]view this reportdownload abstractHP Enterprise Services - Multi-Channel CMS
Dec 17, 2013 | Vendor Analysis by NelsonHall Analyst
HP acquired its current customer management services capability through the acquisition of EDS in 2008. On September 23, 2009, "EDS, an HP company" was rebranded "HP Enterprise Services" ("HP ES"). [...]view this reportdownload abstractHudson Recruitment Process Outsourcing
Dec 17, 2013 | Vendor Analysis by Elizabeth Rennie
Hudson Global, Inc. (Hudson) services provides RPO services across 43 countries to the mid-market. Hudson RPO has ~260 permanent employees globally and utilizes an additional ~80 fixed term contract recruiters. All clients are provided with an element of services onsite in their RPO model. On average only 5% of the RPO staff are based at Hudson off [...]view this reportdownload abstract