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Teleperformance (previously Aegis) and U.S. BFSI - Transformational CMS
Sep 25, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Teleperformance (previously Aegis) and U.S. BFSI - Transformational CMS" case study is an example of how transformational CMS was used to increase a client's NPS. [...]view this reportdownload abstractFirstsource and U.K. Media - Transformational CMS
Sep 24, 2014 | Case Study by NelsonHall Analyst
NelsonHall's "Firstsource and U.K. Media - Transformational CMS Case Study" is an example of how transformational CMS was used to increase efficiencies and NPS. [...]view this reportdownload abstractTeleperformance (previously Aegis) - Transformational CMS Services for a U.S. Healthcare Provider
Sep 24, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Teleperformance (previously Aegis): Transformational CMS Services for a U.S. Healthcare Provider" case study is an example of how transformational CMS was used to improve CSAT. [...]view this reportdownload abstractTeleperformance (previously Aegis): Transformational CMS Services for a U.S. Healthcare Provider
Sep 24, 2014 | Case Study by NelsonHall Analyst
NelsonHall's "Teleperformance (previously Aegis): Transformational CMS Services for a U.S. Healthcare Provider" case study is an example of how transformational CMS was used to improve CSAT. [...]view this reportdownload abstractL&T Infotech - Software Testing 2014
Sep 23, 2014 | Vendor Analysis by Dominique Raviart
L&T Infotech is an IT services and solutions vendor headquartered in Mumbai, India. The company had FY 2014 (ending March 31, 2014) revenues of ~$811m. Headcount at end of FY 2014 was ~17.7k. [...]view this reportdownload abstractWipro - F&A BPO in Financial Services
Sep 22, 2014 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Wipro's F&A BPO offerings and capabilities in the financial services sector. Wipro is one of a number of F&A outsourcing services companies analyzed as part of NelsonHall's comprehensive industry-analysis programs. [...]view this reportdownload abstractTCS - Software Testing 2014
Sep 19, 2014 | Vendor Analysis by Dominique Raviart
Tata Consultancy Services (TCS) is the largest of all India-centric IT services vendor. The company was the first to reach $10bn in revenues. It is also one of the two-fastest growing firms in spite of its large revenue size and headcount. [...]view this reportdownload abstractAegis - CMS in Telecommunications/Cable/Satellite
Sep 18, 2014 | Vendor Analysis by NelsonHall Analyst
Aegis is a privately-held outsourcing and technology services company headquartered in Mumbai, India. Aegis was founded 30 years ago in the U.S. and currently has operations in 56 locations across 13 countries. It has ~55k employees and a 40k seat capacity supporting ~300 clients. The company is wholly owned by Essar, a $39bn conglomerate. [...]view this reportdownload abstractCapita - Managed Service Program Outsourcing
Sep 18, 2014 | Vendor Analysis by Elizabeth Rennie
Headquartered in the U.K., Capita's MSP business is mainly U.K. public sector. However it also has U.K. clients across the energy, transport and logistics (including aviation services), and defense industries. It has ~320 employees supporting MSP services. In 2013, its total of managed contingent staff was 8,668 (daily average). [...]view this reportdownload abstractTCS - F&A BPO in Financial Services
Sep 18, 2014 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes TCS' F&A BPO offerings and capabilities in the financial services sector. TCS is one of a number of F&A outsourcing services companies analyzed as part of NelsonHall's comprehensive industry-analysis programs. [...]view this reportdownload abstract