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Next-Gen Salesforce Services

Market Analysis

by Dominique Raviart

published on Sep 29, 2022

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Report Overview:

NelsonHall's market analysis of next-gen salesforce services and industry trends consists of 88 pages.

Who is this Report for:

NelsonHall’s Next-Gen Salesforce Services report is a comprehensive market assessment report designed for:

  • Sourcing managers investigating sourcing developments within the IT services market 
  • Vendor marketing, sales, and business managers developing strategies to target IT service opportunities
  • Financial analysts and investors specializing in the IT services sector, including digital services.

Scope of this Report:

The report analyzes the worldwide market for Salesforce services and addresses the following questions:

  • What is the current and future market for Salesforce services?
  • What are the client segments for Salesforce services, and what are their characteristics? What are the drivers, benefits, and inhibitors for each segment?
  • What is the Salesforce services market’s size and growth by client segment, geography, service line, activity, and sector?
  • How did spending grow in 2021-22, and how will it increase in the next five years?
  • How is the market organized? Who are the main vendors? How can they be assessed and compared? What are vendors’ challenges and critical success factors by market segment?
  • What are the offerings in the market?
  • How will Salesforce services evolve over the next three years?

Key Findings & Highlights:

The evolution of the Salesforce service market is a remarkable success story. Its expansion is closely linked with the success of Salesforce’s Cloud and software products, which have become a standard among front-office applications. Salesforce is growing very quickly and has done so despite the COVID-19 pandemic. Clients continue to deploy Salesforce across products.

Demand for Sales, Service, and Experience Cloud remains significant but is slowing down. New products (e.g., Marketing, Commerce, Revenue Cloud, MuleSoft, quote-to-cash, the vertical Clouds, and Vlocity) will drive adoption. Demand for Tableau and Slack will remain anecdotal.

As a result of massive Salesforce adoption, the service ecosystem is booming, led by implementation services. Salesforce projects are digital transformation projects. They require traditional process re-engineering, change management, and new business model and UX consulting services.

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