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Learning Services: The Rapid Shift to Digital Learning

Market Analysis

by Nikki Edwards

published on Mar 03, 2021

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Report Overview:

NelsonHall’s market analysis of the learning services market consists of 120 pages. 

Who is this Report for:

NelsonHall’s learning services report is a comprehensive market assessment report designed for:

  • Sourcing managers investigating sourcing developments within the learning services market 
  • Vendor marketing, sales, and business managers developing strategies to target learning services
  • Financial analysts and investors specializing in the learning services sector.

Scope of this Report:

The report analyzes the worldwide market for learning services and addresses the following questions:

  • What are the market size and projected growth for the learning services market by geography?
  • What is the profile of activity in the global learning services market by industry sector?
  • What are the top drivers for the adoption of learning services?
  • What are the benefits currently achieved by users of learning services?
  • What factors are inhibiting user adoption of learning services?
  • Who are the leading learning services vendors globally and by geography?
  • What combination of services is typically provided within learning services contracts, and what new services are being added?
  • What is the current pattern of delivery location used for learning services, and how is this changing?
  • What are the challenges and success factors within learning services?

Key Findings & Highlights:

NelsonHall’s market analysis of the learning services market consists of 120 pages. The report focuses on learning services strategy for 2021 and beyond.

Organizations acknowledge that the shift to digital learning must be a mid-to-long-term strategic goal for their businesses, as 2021 dawns with the realization that the pandemic effects will loom long into the decade. Yet, social and technological change continues apace as the workforce becomes more multigenerational (each with their own learning needs) and the accessibility, mobility, and sophistication of learning tech increases.

Learning vendors have opportunities to adapt their businesses further as they seek to guide their clients on the future of learning in the new era of work. Learning services/solutions will be learner-centric, tech-enabled, and future skills-focused, determining how the specific learning areas of content, delivery, admin, tech, and consultancy evolve. Content will be created (where tailoring is required) or curated. Delivery will be mostly digital (with pockets of in-person learning to demonstrate skills/knowledge). Admin will be mostly automated, digital, or specialty (supplier management), and tech services will extend beyond learning tech, deployment, integration, and security. Consulting will expand to encompass all learning areas and be more strategic in focus.

As learning services mature, there is likely to be more market segmentation, as learning vendors choose to specialize in learning strength areas, mirroring trends in other areas of talent outsourcing.

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