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VENDORID = 756
VENDOR = Transcom
VENDORparam = transcom
Title = NelsonHall research on: Transcom
Description = Browse all NelsonHall's research related to Transcom on the global BPS market.

Search within reports for: Transcom

action=something else...array(7) { ["program"]=> int(-1) ["analyst"]=> int(-1) ["industry"]=> int(-1) ["serviceline"]=> int(-1) ["vendor"]=> int(756) ["country"]=> int(-1) ["application"]=> int(-1) } array(1) { ["vendor"]=> string(3) "756" }
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Transcom

VENDORID = 756
VENDOR = Transcom
VENDORparam = transcom
Title = NelsonHall research on: Transcom
Description = Browse all NelsonHall's research related to Transcom on the global BPS market.
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Customer Management Services

NEAT analysis Published on: May 4, 2016 by Ivan Kotzev
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Management Services (CMS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on revenue increase, cost take-out, and customer experience improvement. Vendors evaluated are: Aegis, Alorica, Capita, Concentrix, CSS Corp, EGS, Firstsource, HGS, HP Enterprise Services, Intelenet Global Services, Minacs, Sutherland, Sykes, Tech Mahindra, Teleperformance, TeleTech, Transcom, Transcosmos, Webhelp, Wipro, WNS, and Xerox Services. To find out more, contact Guy Saunders at [email protected]

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