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VENDORID = 801
VENDOR = Webhelp
VENDORparam = webhelp
Title = NelsonHall research on: Webhelp
Description = Browse all NelsonHall's research related to Webhelp on the global BPS market.

Search within reports for: Webhelp

action=something else...array(7) { ["program"]=> int(-1) ["analyst"]=> int(-1) ["industry"]=> int(-1) ["serviceline"]=> int(-1) ["vendor"]=> int(801) ["country"]=> int(-1) ["application"]=> int(-1) } array(1) { ["vendor"]=> string(3) "801" }
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Webhelp

VENDORID = 801
VENDOR = Webhelp
VENDORparam = webhelp
Title = NelsonHall research on: Webhelp
Description = Browse all NelsonHall's research related to Webhelp on the global BPS market.
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Multi-Channel CMS

NEAT analysis Published on: June 16, 2017 by Ivan Kotzev
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-channel services as part of their Customer Management Services (CMS) offerings. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on increased revenue, self-service enablement, and CX improvement. Vendors evaluated are: Aegis, Capgemini, Concentrix, Conduent, CSS Corp, HGS, Infosys, Intelenet, iSON BPO, Sitel, Sutherland, Sykes, TaskUs, Teleperformance, TeleTech, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected]

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