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DXC Spins Off U.S. Federal Business: What Does This Mean for Rest of U.S. Public Sector Business?
Oct 12, 2017, by Rachael StormonthI have just looked back at a blog I wrote last May when the news broke of the DXC/HP ES tie-up. Here is an extract: “There is the question of the U.S. federal business that HPE ES will bring in, a market that CSC has only just exited. Will it play a part in the newco? Overall, U.S. public sector would account for around 11% of the newco, way below CSC’s non-compete threshold.[...]
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Genpact Acquires TandemSeven, Adding Human-Centered Design IP & Consulting to Digital Transformation Capabilities
Sep 07, 2017, by Rachael StormonthGenpact announced another acquisition today, that of TandemSeven, a design thinking (DT)-led CX /UX innovation consultancy based in Boston, with offices also in New York and Chicago. This is Genpact’s fourth acquisition in the U.S. this year; all four clearly supporting the company's drive to radically evolve its portfolio from traditional BPS to a coherent set of offerings designed [...]
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Genpact: Using OnSource to Bring New Digital Process Models to Property Claims Assessments
Aug 31, 2017, by Rachael StormonthNelsonHall recently caught up with Genpact to discuss their recent acquisition of OnSource and their plans to integrate it with BrightClaim – we were not surprised to hear that the two acquisitions are indeed connected, and part of Genpact’s strategy to introduce new digital process models in P&C insurance. To set the scene: Earlier this month, on the day of [...]
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Immediate Takeaways from Infosys Confluence 2017 (vlog)
May 30, 2017, by Rachael StormonthIn this video,Rachael Stormonth, NelsonHall’s EVP Research, reports from the Infosys Confluence 2017 event in SanFrancisco. [...]
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Infosys Confluence 2017: So Nia and Yet So Far
May 27, 2017, by Rachael StormonthNelsonHall recently attended the Infosys Confluence customer event. Last year the theme was covered in the interlinked motifs of Automation, Innovation, and Education (see here). This year, the theme evolved to ‘Unlimit’, which on the surface is more outward facing. We were not looking so much for an update on developments at Infosys over the last year (we cover thes[...]
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Genpact Acquires BrightClaim to Enhance Positioning as Disruptive Claims Managed Service Provider
May 18, 2017, by Rachael StormonthGenpact has had a traditional presence in offshore-based adjudication support services for the property & casualty sector but is now, supported by its acquisition of BrightClaim, aiming to reposition as a disruptive provider of claims managed services. The acquisition of BrightClaim provides Genpact with deep onshore domain and loss adjusting capability, which Genpact is looki[...]
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NelsonHall on DXC Technology Launch (vlog)
Mar 31, 2017, by Rachael StormonthIn this video blog, Rachael Stormonth, NelsonHall's EVP Research, discusses the birth of DXC Technology. Financial information on the combined company can be found here. NelsonHall's reaction to the news of the acquisition at its announcement can be found here.[...]
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Cohesive Portfolio & North America Central to Atos' 2019 Ambition
Mar 17, 2017, by Rachael StormonthAtos’ recent analyst and advisor day in Boston provided further details around the company’s three-year (2017-2019) growth ambitions that the company unveiled in November 2016. In a nutshell, Atos is targeting: CC/CS revenue growth of 2%-3% per annum (2016: +1.8%) An adjusted operating margin in the range of 10.5%-11.0% by 2019 (up from in 9.4% 2016). More he[...]
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NTT DATA Services: First Look at the Newly Married Couple
Mar 07, 2017, by Rachael StormonthIn our blog last November (see here) at the time of NTT DATA Inc.’s closure of its acquisition of Dell Services, we summarized that Dell Services was a strategic but expensive acquisition for NTT DATA, and that while the former Perot Systems did not thrive as part of Dell, now it is part of NTT DATA Services it is back to being a services pureplay, also that the appli[...]
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WNS Moves from P2P to Source-to-Pay with Denali Sourcing Services
Feb 02, 2017, by Rachael StormonthWNS has just closed its acquisition of Denali Sourcing Services. An investment of around $40m, funded primarily with long-term debt, this is WNS’ largest acquisition in a decade (since that of Marketics Technologies, which enhanced its ability to offer offshore analytics services in 2007). And it is paying over 2x revenues for Denali Sourcing Services. So this is more than a tuck-i[...]
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NelsonHall’s Blogging Year: A Selection From 2016
Jan 25, 2017, by Rachael StormonthNelsonHall analysts are regular bloggers, and while you might be familiar with a number of them, you might not be aware of the full range of topics that NelsonHall analysts blog about. We thought it was an opportune time to look back and pick out just a few of the many blog articles produced last year from different corners of NelsonHall research to give readers a flavour of the scope of our cover[...]
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Swiss Post Solutions – Applying Intelligent Automation to Move from Physical Document Management to Digital Workflow Management
Jan 10, 2017, by Rachael Stormonth“We connect the physical and the digital worlds” This current slogan for the Swiss Post Group is very relevant for its Swiss Post Solutions (SPS) subsidiary as it looks to fundamentally change the nature of its business from paper-based document management to digital workflow management. SPS is one of the larger companies globally offering both inbound document mana[...]
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Cognizant Strengthens Back-Office Shared Services Capability in Nordics with Frontica
Oct 07, 2016, by Rachael StormonthThis week saw the news that Cognizant will be acquiring Norwegian oil and gas services group Akastor’s IT and BPO captive Frontica Business Solutions for NOK1,025m (~$128m). Frontica’s staffing business Frontica Advantage is not a part of the transaction. In 2015, Frontica generated revenues of NOK 4,919m (~$610m), down 14.5% y/y. 2016 has seen further market softening and Q2 2016 r[...]
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Atos Gets Into Health in the U.S. with Anthelio
Oct 05, 2016, by Rachael StormonthAtos (which some years ago was at risk of itself being consolidated), is today one of the more effective consolidators in the IT services industry, with impressive experience of taking on challenging low-margin (or loss-making) businesses and turning them around in super quick time. Last week, just 14 months after its acquisition of the IT outsourcing business of Xerox Corp, Atos [...]
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HCL Technologies – Automotive, Autonomics & Partnerships Key Elements of its Future Growth
Oct 04, 2016, by Rachael StormonthHCL Technologies’ (HCL) twitter hashtag for its recent adviser and analyst event in Sweden was #HCLBigLeap, which led us to expect to hear some big news items. The jam-packed sessions did provide an overview of many recent and current developments – but the big news item was finally disclosed in an individual blog the following day (more of which later). We heard from many clients a[...]
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Genpact Combining Design Thinking & Digital Technologies to Generate Digital Asset Utilities
Jul 12, 2016, by Rachael StormonthGenpact recently hosted an advisor/analyst session at its new Innovation Center in Palo Alto. So why is a BPO specialist opening a center in Silicon Valley? Genpact is using the center as a hub for the development (and showcasing) of platform-based digital assets aimed at mimicking the industry disruptors by being based on standardized, simplified operating models and distributed tec[...]
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CGI: Combining Effective Consolidation with Platform-Based Services
May 31, 2016, by Rachael StormonthIn August 2015, we asked ‘Is CGI Ready to Pull the Acquisition Trigger?’It’s been four years CGI’s last big acquisition (Logica), and CGI watchers are still waiting to see what big move CGI will make next. Here I take a look at what’s driving CGI’s growth plans, and what we should expect next. As a consolidator, CGI positions on taking a long-term strategic v[...]
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CSC/ HPE ES Merger: A Logical Next Step for Both Companies to Accelerate Their Transformation? The Jury's Out
May 25, 2016, by Rachael StormonthYesterday evening provided what was possibly the biggest surprise in the IT services industry for some time: the news that Hewlett Packard Enterprise (HPE) is spinning off its Enterprise Services business via a Reverse Morris Trust (RMT) to HPE shareholders, for the business to be able to merge with CSC in a tax-efficient manner. Firstly, here are a few of the details of the transaction, which [...]
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Capgemini Looks to U.S. for Makeover as it Prepares for 50th
May 23, 2016, by Rachael StormonthNext year will mark Capgemini’s 50th anniversary, and it is looking to its U.S. operations to spearhead a reinvention as a next generation IT and business process services provider, one where it positions as an innovator that is bold and capable of acting at speed in helping clients optimize and disrupt the way they do business. This is reflected in an aspirational statement for th[...]
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Infosys: Getting Ahead with Zero Distance, Going Deep with MANA
May 09, 2016, by Rachael StormonthSince his appointment as CEO of Infosys, a key message of Dr. Vishal Sikka has been that automation and AI are about the ‘amplification’ of the human, and that this has been true of technology for centuries. Here is one of many similar bold visionary statements made during his early months: “we see an opportunity to launch a great human revolution, where we are able to achieve mu[...]
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