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  • The Impact of Digital on IT Services: What Clients Want from their Vendors

    Sep 20, 2017, by NelsonHall Analyst

      NelsonHall is conducting an analysis of the needs of IT services clients to understand their IT and business priorities and how the growth of digital is impacting their business. In a survey of ~1,000 IT services clients across 17 industries and every region of the world, NelsonHall has identified distinct patterns of user intentions, both in terms of how clients plan to change their[...]

  • NelsonHall Reports from 2017 SAP Sapphire Now Conference

    May 17, 2017, by NelsonHall Analyst

      In this video, NelsonHall’s David McIntire reports from day one of the 2017 SAP Sapphire Now user conference with his thoughts on how SAP is expanding its core business footprint.    [...]

  • The Human Side of Digital Transformation: Why Digital is Driving the Need to Invest in Non-Technical Capabilities

    Apr 28, 2017, by NelsonHall Analyst

      NelsonHall recently completed an analysis of the digital transformation capabilities and offerings of selected IT services vendors. While all vendors are investing in offerings under the ‘digital transformation’ umbrella, their investments range from industry-focused offerings using proprietary IP, to packaged solutions, to digital strategy consulting. One area of focu[...]

  • WNS Acquires HealthHelp with a View to Doubling its Healthcare Revenues

    Mar 30, 2017, by NelsonHall Analyst

    On March 15, WNS announced its intended acquisition of HealthHelp, in what, at $95m, will be its largest acquisition to date. HealthHelp, founded in 1999 and headquartered in Houston, TX is a 400-FTE strong healthcare utilization management specialist. In many ways, the HealthHelp acquisition has much in common with WNS’ Value Edge acquisition. HealthHelp, like Value Edge, will become[...]

  • CSS Corp: Focused on Automating Enterprise Cloud Adoption for Consumer-Facing Clients

    Mar 15, 2017, by NelsonHall Analyst

      CSS Corp. is a privately held Milpitas, CA-headquartered IT services and tech support vendor that NelsonHall estimates had revenues approaching $200m in FY16. The company has a new leadership team, many of whom are ex-Infosys, and it is now looking to expand beyond its core technical support offerings into the growing digital transformation and cloud migration market.  CSS Co[...]

  • Insurance BPS: Delivery & Service Line Trends for 2017

    Feb 09, 2017, by NelsonHall Analyst

      The insurance outsourcing industry is moving at a fast pace in response to the need for rapid deployment of digital platforms and offerings, as well as advancements in new distribution models that are emerging via ‘insurtech’ start-ups. Here I take a look at some of the key trends driving the insurance BPS market in 2017, both in terms of delivery and transformation, and [...]

  • Accenture Testing Services: Focus on UX, Automation & Changing Workforce Needs

    Jan 30, 2017, by NelsonHall Analyst

    Accenture recently held a two-day symposium for the clients of its testing services to look at how testing services are changing, showcase its latest offerings, and allow successful engagements to discuss the keys to their success and lessons learned. Testing services are at a crossroads, as agile and DevOps have increased expectations around speed of delivery and driven convergence across [...]

  • NIIT Technologies: Tailoring Support Experiences to Bring Customer Centricity to Internal IT

    Dec 08, 2016, by NelsonHall Analyst

      While significant effort and investment are being spent on designing digital solutions that meet customer needs, one area that has not received the same level of focus is internal systems and internal IT. For example, while airlines are leveraging new age digital technologies to improve the passenger experience, less attention is being paid to the experiences of employees when they r[...]

  • Ukraine as an IT Delivery Hub: Can Location & Technical Skills Overcome Perceived Instability?

    Nov 25, 2016, by NelsonHall Analyst

      At a recent analyst and advisor event held by Luxoft at its Kiev, Ukraine delivery center, the agenda went beyond the standard set of executive briefings and client case studies. It also included meetings with Ukrainian economic development organizations and a Member of Parliament. From these interactions, it was clear that Ukraine sees IT delivery as a key opportunity for growth, an[...]

  • Unisys Puts Security at the Heart of its Corporate Transformation

    Nov 17, 2016, by NelsonHall Analyst

      Unisys recently held an analyst and advisor day in New York, entitled UnisysNOW. However, with a relatively new leadership team in place and a broad corporate transformation underway, the focus of the event was not so much on the current shape of Unisys’ business but on the company’s aspirations and plans for achieving them, encapsulated in a new tagline: Securing Your To[...]

  • Dell Services: Complementing FTEs with Proprietary AFTE Technology

    Nov 04, 2016, by NelsonHall Analyst

    This is the fourth in a series of blogs on vendors’ RPA initiatives in the insurance sector. We now turn our attention to Dell Services, which has adopted an automation focus across its life and healthcare insurance BPS processes. Focusing on healthcare payer & provider and life insurance process automation In 2016, life insurance accounts for around 30% of Dell Services’[...]

  • Luxoft Diversifying Offerings, Clients & Delivery as it Eyes $1Bn Revenues by 2018

    Oct 14, 2016, by NelsonHall Analyst

    At a recent analyst and advisor event held at its Kiev, Ukraine delivery center, Luxoft showcased its offerings and experiences to demonstrate how it intends to achieve its stated goal of 20% CAGR revenue growth, taking it from $651m in the current fiscal to $1bn by the end of its FY18 (March 31, 2018). And though the word diversification wasn’t mentioned, it was evident that this is very mu[...]

  • SE2 Eyes Growth through Platform Enhancement & Life Insurance Market Expansion

    Sep 21, 2016, by NelsonHall Analyst

      At SE2’s Partnership Forum in Boston last week, the main theme was ‘FutureProof’, and specifically how to prepare and guard your company from regulatory and operational uncertainties. In effect, the life and annuities insurance BPS vendor is future proofing itself by investing heavily in its infrastructure, middleware, and platform capabilities to address its own fu[...]

  • IBM Reinvigorating Its Enterprise Application Services by Developing Watson-Enabled Industry Solutions

    Sep 14, 2016, by NelsonHall Analyst

    Unsurprisingly, given its investment in, and focus on, Watson, IBM declared at a recent Alliances Analyst Day that 2016 is 'the year of cognitive'. The intent of the meeting was to look broadly at how IBM is working with its key alliance partners, including SAP, Oracle, and Microsoft, and it is clear that IBM’s focus is on incorporating cognitive capabilities and broadening th[...]

  • Capgemini: Seeking to Reduce Friction and Accelerate Clients’ Speed to Value

    Aug 05, 2016, by NelsonHall Analyst

    The digital economy is significantly increasing expectations for speed of delivery as organizations strive to compete with agile, digital-native competitors.  In response, IT service providers and their clients are shifting to a continuous delivery approach that incorporates design thinking, agile application development & test, and DevOps – all connected and aligned with the desire[...]

  • 3 Key Ways IT Service Vendors Are Enabling Clients’ Cloud Journeys

    Jul 29, 2016, by NelsonHall Analyst

    The rise of self-service provisioning and automation of public cloud environments gives companies autonomy in managing their infrastructure and flexibility in meeting fluctuating capacity demands. From the perspective of an IT service provider, however, if clients can provision new cloud environments in a few minutes and then use the same screen to orchestrate and manage that cloud environment[...]

  • WNS: Applying RPA in P&C Insurance with Focus on FNOL, Claims & Underwriting

    Jul 21, 2016, by NelsonHall Analyst

    This is the second in a series of blogs looking at how business process outsourcing vendors are applying RPA and AI in the insurance sector.     WNS’ RPA journey is moving quickly, with six pilots underway and five more ready to go. WNS has decided to wait on AI for the time being, in favour of developing its process automation capabilities, which has included the laun[...]

  • EXL Enhances LA&P Platform Digital Front-End Capabilities with Acquisition of LISS

    Jul 13, 2016, by NelsonHall Analyst

    Last week, EXL announced its acquisition of LISS Systems (LISS), a London-headquartered provider of policy administration software for the life, annuities and pensions insurance sectors. LISS will be integrated with EXL's insurance business unit. EXL has made employment inducement equity awards vesting over four years to nine new non-executive employees (all of LISS’s[...]

  • Wipro: Applying RPA to Insurance Claims & New Business, Looking to Holmes to Support KYC

    Jun 23, 2016, by NelsonHall Analyst

    This is the first in a series of blog articles looking at how business process outsourcing vendors are applying RPA and AI in the insurance sector. First up: Wipro.     Wipro started its automation journey in the late noughties and has since gone on to set up a dedicated RPA practice, and also developed its own AI platform, Wipro Holmes. Currently, Wipro is principally partn[...]

  • Wipro Makes Fresh Start in U.S. Healthcare Payer BPS with HealthPlan Services Acquisition

    Feb 12, 2016, by NelsonHall Analyst

    Wipro announced yesterday it is to acquire Tampa-based HealthPlan Services (HPS) from Water Street Healthcare Partners for $460m, including a $20m deferred consideration. HPS' 2015 revenues were $223m. It has achieved a CAAGR of 38% in the last three years, driven both from adding new healthcare payers and from the increase in individuals or groups eligible for[...]

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