Oct 28, 2013, by NelsonHall Analyst
NelsonHall recently had a briefing with Axelos, the Capita and Cabinet Office JV that has been set up to commercialize the Government’s Best Practice Methodologies portfolio.
Axelos was incorporated in July 2013, 51% owned by Capita, 49% by the Cabinet Office but governed by a separate board from the parent organizations. The company will be fully operational from January 1, 2014. Axelos [...]
Oct 15, 2013, by NelsonHall Analyst
Capita IT Services recently briefed NelsonHall about its newly unveiled horizontal cloud services. Capita Private Cloud is built on VCE Vblock Systems’ converged infrastructure with data storage provided in Capita’s two data centers in the U.K. Services include the usual utility computing, multi-tenanted, with virtual servers dedicated to clients. Capita will migrate its existing opera[...]
Oct 14, 2013, by NelsonHall Analyst
Aon Hewitt has come a long way since the merger of the two companies in 2010. 2012 revenues were $3.9bn, accounting for a little more than one-third of Aon plc’s total revenue.
Across its HR Solutions business, which includes both consulting and outsourcing, Aon Hewitt has ~30,000 employees, ~20,000 clients, and operates in ~90 countries. Organizationally, the company is divided int[...]
Sep 20, 2013, by NelsonHall Analyst
Sitel has restructured its sales team, in August last year it centralized its sales team and hired a head of commercial activity who is involved in all major contracts. At the moment Sitel has 83 account managers excluding a five person sales team in the U.K. whose remit is to fill 1-10 seat excess capacity in centers. Revenue growth from new business last year was offset to an extent by Sitel&rsq[...]
Sep 18, 2013, by NelsonHall Analyst
NelsonHall recently attended IBM SmartCloud Analyst Day in London during which IBM highlighted the most recent developments in its cloud strategy against the backdrop of its acquisition of SoftLayer, a significant player in the cloud space. SoftLayer offerings include on-demand dedicated servers and virtual cloud servers, offered in public and private models.
Since the acquisition com[...]
Sep 11, 2013, by NelsonHall Analyst
Earlier this week, Lockheed Martin Information Systems & Global Services (IS&GS) acquired Amor Group. Headquartered in Glasgow, Scotland, Amor has ~540 staff and offers products and services, largely, to education, energy and transport sectors in the U.K. and internationally in North America and the Middle East. Its IP includes products for oil and gas assets protection, and management of [...]
Sep 02, 2013, by NelsonHall Analyst
NGA's performance is in keeping with the HRO market which has been buoyant in recent months. The division's revenue will have been boosted by the Convergys acquisition as well as wining new contracts (e.g. Aer Lingus) and successful renewals (e.g. Fifth Third Bank).
The restructuring of NPS division last year, to focus more on services, combined with a number of contracts starting in 20[...]
Aug 27, 2013, by NelsonHall Analyst
Brent Council’s new hologram receptionist got a mixed reception from pundits last week. Love her or hate her, Shanice, the hologram, is here to save costs while improving sign posting for visitors to the council. The council estimates cost savings of >£17k a year.
In another recent development, in July 2013 Capita was awarded a customer contact management services contract extens[...]
Aug 14, 2013, by NelsonHall Analyst
Capita's selection as a preferred supplier for a £175m, 12-year deal by the Department of Energy and Climate Change (DECC) to provide Smart Meter Infrastructure Management came as a surprise. "Smart metering will be the biggest step change in the retail energy sector since the industry was privatized, more than 25 years ago” Capita’s chief executive, commented Pau[...]
Aug 14, 2013, by NelsonHall Analyst
Recruitment Process Outsourcing
Last week, I zeroed in on specific market activity within the payroll, learning and RPO service lines. Today, I am taking a closer look at H1 2013 activity in benefits administration and MPHRO and considering what we should expect in H2 2013 based on NelsonHall’s recent HRO Confidence Index.
Benefits Administration
Contract signings aside, t[...]
Aug 07, 2013, by NelsonHall Analyst
Now that H1 2013 is complete, it is time to recap on highlights and trends in the HRO world.
Overall Activity
There was a healthy number of new contracts awarded across all HRO service lines in H1 2013. There was, however, an increase in organizations changing their existing service provider, particularly within benefits administration and RPO.
For the last few years, attention [...]
Jul 29, 2013, by NelsonHall Analyst
Civica has been awarded a £10.8m contract by Lambeth Council for ICT managed services for schools in the Lambeth Learning Futures organization. The contract is for eight years.
Services to be provided include:
Transferring services from the incumbent provider
Hosting core ICT services in Civica’s cloud
Implementing a virtual desktop infrastructure at each school
[...]
Jan 22, 2013, by NelsonHall Analyst
In NelsonHall’s last “Targeting Multi-Process HR Outsourcing” (MPHRO) market analysis, I identified four market segments that MPHRO buyers fall within, namely:
Multi-Country Standardization
Shared Service Transformation
Core Business Focus
Technology-Led HR Service Enhancement.
In my next report, due to be published this month, I look at how these segments [...]