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Blog posts by John Willmott

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  • HCL Launches Enterprise Function as a Service to Support Financial Services Firms in Creation of Utility Models

    Apr 07, 2014, by John Willmott

    HCL has launched a service called EFaaS, Enterprise Function as a Service, to address reducing the operations costs of organizations through creation of specialized utilities. The service is initially targeted at capital markets firms, retail banks, and insurance companies and at the finance, procurement, HR, risk & compliance, legal and marketing functions. The EFaaS service has arise[...]

  • Infosys Launches Process Progression Model to Provide Common Reference Model for Process Transformation

    Feb 27, 2014, by John Willmott

    Infosys BPO has launched its Process Progression Model (PPM), a framework aimed at assessing current process maturity and providing a roadmap for process transformation. In particular, PPM acts a high level dashboard and common reference model for communicating with clients. Infosys PPM has been in active use with Infosys BPO clients for approximately 6 months, succeeding the company's &quo[...]

  • Operational Vision Supplants IT Vision with BPO 5.0

    Jan 01, 2014, by John Willmott

    The increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are no longer content with a short-term tidy up and standardization of their processes but are looking fo[...]

  • BPO Becomes More Strategic in 2014

    Jan 01, 2014, by John Willmott

    BPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. BPO governance will become more partnership-oriented as BPO is incorporated within client Global Bus[...]

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