In a recent discussion, NelsonHall explored how WNS HealthHelp continues to modernize utilization management (UM) through scalable AI, real-time decision-making, and configurable service models. WNS HealthHelp’s platform, Consult™, builds on its evidence-based clinical guidance and continues to achieve high ROI and provider satisfaction through automation and more coll[...]

  The way organizations manage source-to-contract is gradually transforming, driven by the need for smarter insights, tighter integration, and better business alignment. Organizations are no longer just looking for sourcing support; they need actionable insights, digital agility, and solutions that can navigate complexity in real time. Consequently, tech enablement in areas such as int[...]

  In recent years, cryptocurrency (crypto), a digital currency that relies on a distributed ledger system to maintain ownership and transaction records, has emerged as a new asset class. Crypto has experienced the ups and downs typical of emerging technologies. In 2022, the demand for crypto hit a low, with the value of bitcoin dropping by over 74% from $64.4k on November 13, 2021, to [...]

  Global loan originations have declined since COVID and the trough of interest rates in April 2020. For example, in the U.S., loan originations fell from $4.51 trillion in 2021 to $1.50 trillion in 2023. Currently, interest rates in the U.S. are declining, and mortgage originations in the first three quarters of 2024 have increased by 9% over the prior year. The U.S. lending industry [...]

  In 2024, WNS rebranded and relaunched its analytics practice to include data, analytics, AI services, and consulting in a unified offering to enable decision intelligence. I spoke with Gautam Singh, the head of WNS Analytics, covering the opportunities and pitfalls of GenAI solutions, the team’s vertical and domain focus, and the company’s vision for productized services.[...]

  In recent discussions with WNS, NelsonHall explored the company's advanced healthcare management solutions. WNS provides evidence-based criteria to guide providers in ordering the most appropriate tests, procedures, and treatments for their members. This approach enhances patient care delivery and outcomes while improving provider relations and reducing healthcare treat[...]

  The lending business is highly cyclical due to its sensitivity to interest rates, economic cycles, and capital availability to fund loans. According to the Mortgage Bankers Association, these factors are currently driving down mortgage originations, which have fallen 60% y/y in the U.S. in Q4 2022. The decline in originations pressuring the margins of this high-cost activity is th[...]

  Analytics has often been run as a series of periodic and siloed exercises. However, to respond to their customers in the smartest, fastest, most efficient manner, WNS perceives that organizations increasingly need to run their analytics always-on, in almost real-time, and on an enterprise rather than siloed basis. To do this and become ‘insights-led enterprises’, organiza[...]

  Digital startup banks are built on FinTech functionality to deliver financial services in an omnichannel environment. There are two types of FinTechs: B2B businesses that have a proprietary platform to deliver service to clients, and B2C businesses that provide clients with an all-digital banking experience. WNS: expanded focus on B2C FinTechs While WNS supports B2B and B2C, it[...]

  WNS has a highly developed property & casualty (P&C) insurance practice handling 30 million claims transactions and ~$12 billion in claims spend annually. The company has extensive capability in property & casualty supporting motor, property, casualty, employer and public liability for insurers, fleet operators, MGAs, global corporates, and municipal authorities. WNS has [...]

  In a year when the U.S. stock market pushed to a record high, the U.K. had its worst recession in 300 years, and entire sectors shut down for weeks, business planning has become less reliable while demand fluctuates unexpectedly and inconsistently. The supporting industry of CX services is directly impacted on two fronts: Challenges with supply, where the traditional multi-hund[...]

  The pandemic has changed organizations’ attitudes towards the need for change, greatly increasing their emphasis on adopting new digital process models and digital transformation. Partly this is driven by the need to enhance their transactional efficiency and effectiveness rapidly, but at least equally importantly, it has brought a much greater requirement for real-time informa[...]

  Convex Group is a start-up specialty insurer and reinsurer focused on complex risks, launched with $1.8bn of committed capital in April 2019. Convex will underwrite insurance and reinsurance for “complex specialty risks across a diversified range of business lines” in London and Bermuda. The company aims to adopt a conservative investment strategy with a predominantly hig[...]

  Dozens of influencers recently attended the WNS U.S. Influencer Day in New Orleans, where the theme was 'Co-create to Outperform’. Through general overviews of its approaches and through client presentations, the company provided insight into its recent success and its future plans. The backdrop for the conference was cheery, buoyed by 7% annualized growth over the prior fi[...]

  I recently attended the WNS influencer conference in New Orleans, the theme of which was 'Co-create to Outperform’. WNS believes that the marketplace understands what transformation means for their businesses, but the challenge is how to achieve this vision. WNS’ view is that, for transformation to be effective, it needs to be customized for the client with their full[...]

  NelsonHall recently visited WNS’ Analytics CoE in Bangalore. Research & analytics (R&A) services are key activities for WNS, as a first point of entry into new clients, and also as a higher margin activity in existing accounts. Readers of NelsonHall’s Quarterly Updates on WNS will be aware that WNS is looking to increase the level of annuity revenues from analytic[...]

For years, the application of analytics in HR services has been heavily focused on descriptive information such as workforce demographics (e.g. average employee age, proportion of males to females, number of employees are nearing retirement, etc.) or talent management metrics (e.g. average time to hire, cost per hire, number of training hours per employee, etc.). In fact, ~90% of analytic[...]

  NelsonHall recently attended WNS analyst/adviser events in New York and the U.K., where the theme was “NEXT”, with the sub-text of assisting organizations in “thriving in a state of constant disruption”. While the trend to digitalization of business processes using technologies such as robotics and cloud, artificial intelligence, and big data is causing con[...]

  Initiatives around incorporating intelligent technologies to automate and create efficiencies across different HR processes is a top priority for many vendors. To date, RPA has made the most headway, e.g. in payroll for forms management, in benefits for pension calculations, in recruiting for scheduling a candidate’s interview or resume scanning, and in learning for proces[...]

  While Facebook banks on the smartphone camera to digitalize offline relationships, and sales people use Snapchat to sell real estate, the main challenges for marketers to reach this level of interaction are structural – how to visualize huge amounts of disparate data to get actionable insights fast at a granular level. Here I take a look at how one CMS vendor, WNS, is tackling [...]