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Blog posts by Rachael Stormonth

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  • Accenture Shakes Up Procurement BPO Market with Acquisition of Procurian

    Oct 03, 2013, by Rachael Stormonth

    Accenture announced today that it is to acquire Procurian, the largest procurement BPO pureplay globally, for $375m. Around Procurian 780 employees are expected to join Accenture on completion of the transaction, which is expected to close by the end of 2013. This is a major consolidation of the procurement BPO vendor landscape, with, by NelsonHall’s estimate, the number two player global[...]

  • CSC's Gary Budzinski Discusses AT&T Alliance and Portfolio Transformation Initiative

    Sep 16, 2013, by Rachael Stormonth

    We recently met with CSC's Gary Budzinski, EVP and GM of its Global Infrastructure Services (GIS) business. A year into the ‘Fix the Foundation’ stage of CSC’s multi-year turnaround program, GIS has been aggressively pursuing the corporate drive to rationalize the offerings portfolio (shifting from a historical tendency for services to be client-cu[...]

  • Accenture to Acquire Majority Stake in Vivere Brazil to Expand Mortgage Processing Capabilities into Brazil

    Sep 16, 2013, by Rachael Stormonth

    Accenture Credit Services has been a success story since its launch in 2011: it currently serves over 100 lending institutions globally worldwide. Growth has been driven by acquisition: the unit was launched following Accenture's acquisition of Zenta, a provider of residential and commercial mortgage processing services in the U.S. And last month, Accenture acquired Mortgage Cadence, a mo[...]

  • IBM Exits CMS and Most Industry-Specific BPO: Divests Business to Synnex Corp

    Sep 12, 2013, by Rachael Stormonth

    IBM and Synnex Corp. have announced that IBM is to sell its global customer management services (CMS) BPO business to Synnex for $505m: $430m in cash and $75m in stock (representing less than 5% equity ownership of Synnex). The purchase price includes an estimated 40-50% in intangible assets. IBM expects to recognize a total pre-tax gain on the sale of between $125m and $175m. The operations be[...]

  • CSC Q1 FY 2014 Results: Progress on Cost Take-Out; Too Early To Tell For Future Growth

    Aug 09, 2013, by Rachael Stormonth

    CSC recently announced results for Q1 FY 2014, ending June 28, 2013: Revenues were $3,260m, down 10.3% y/y on restated Q1 FY 2013, down 6.1% at CS/CC excluding a NHS milestone payment Operating margin was 9.3%, up 531 bps y/y EBIT margin was 7.4%, up 536 bps y/y. Revenue guidance for FY 2014 is flat or slightly negative growth in CC, with high single to[...]

  • Another Outsourcing Win for TCS in U.K. Government Sector

    Aug 06, 2013, by Rachael Stormonth

    TCS has been awarded a five-year £13m contract by the Security Industry Authority (SIA), a unit reporting to the Home Secretary that is responsible for regulating the private security industry in the U.K. Around £5.4m will be subcontracted to a hosting partner. TCS is tasked with providing new systems to support the delivery of the SIA's future licensing, approval and [...]

  • Pitney Bowes to Divest PBMS North America to Apollo

    Aug 01, 2013, by Rachael Stormonth

    Pitney Bowes is to sell Pitney Bowes Management Services (PBMS) North America  to Apollo Global Management LLC for ~$400m in cash. The transaction is expected to close in Q4 2013. In May this year, Pitney Bowes announced it was selling PBMS in the U.K. and Ireland to Swiss Post Solutions (SPS) in a transaction that is due to close shortly. Today's announcement ma[...]

  • Infosys Announces Fiscal Q1 2014 Revenue Up 13.6% to $1,991m

    Jul 12, 2013, by Rachael Stormonth

    An encouraging quarter for Infosys after the disappointment of missing guidance last quarter. It is not possible to determine the precise level of organic growth (excluding Lodestone) as Infosys is folding some of its consulting capabilities into Lodestone Consulting: this has happened already in the U.K. and is occurring now in the U.S. and Germany; the incremental $20m in revenue contributed [...]

  • Xerox Acquires Customer Value Group to Enhance Collections Capability in F&A BPO Portfolio

    Jul 02, 2013, by Rachael Stormonth

    Xerox's acquisition of  U.K. based Customer Value Group (CVG) indicates that Xerox's ambitions for the acquired ACS business and for FAO in particular have not dimmed. CVG's primary product, Value+ is a SaaS-based offering that supports the management of customer credit, collections, and disputes and Value+ will now form a cornerstone of Xerox's O[...]

  • Accenture to Sign F&A BPO Contract with Marriott in Transfer of Onshore Captive

    Jun 19, 2013, by Rachael Stormonth

    Accenture has continued the trend of acquiring captives as a means of gaining domain capability in a multi-process F&A BPO deal with Marriott International, Inc. that has been described by both parties as a strategic collaboration. In a ten-year contract to provide F&A services to Marriott and its franchisees in the Americas, Marriott will transition its Louisville, Tennesse[...]

  • Accenture Awarded Multi-Tower BPO Contract by SSAB

    May 02, 2013, by Rachael Stormonth

    Accenture's seven-year BPO contract with Swedish steel manufacturer SSAB announced this week will see it providing accounts payable, accounts receivable, some CMS activities as well as operational procurement, sourcing and category management for selected country operations in Europe. Accenture has had a long history of providing FAO services to manufacturing companies in the Scandinav[...]

  • HP Updates Analysts on Its Turnaround Strategy: Revitalization of HP Enterprise Services

    Mar 11, 2013, by Rachael Stormonth

    Last week NelsonHall attended HP’s analyst summit in Boston, U.S. In her opening speech, CEO Meg Whitman emphasized HP’s commitment to engineering, innovation and also to Enterprise Services. Turnaround activity includes: Investments in internal systems, such as a new CRM system (salesforce.com) for the sales force, revising its quote to cash system, implementing a new resourc[...]

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