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  • Trending Now in HR Services

    Jun 30, 2017, by NelsonHall Analyst

      As H1 2017 comes to a close, it’s a good time to reflect on recent key activity and where the market is headed for the rest of the year and beyond. Here, I round up what’s trending now in payroll, benefits administration, recruitment, and learning. Payroll The most common theme in the payroll market is global and multi-country activity. NelsonHall estimates tha[...]

  • Highlights & Trends in the HRO Market in H1 2016

    Aug 03, 2016, by NelsonHall Analyst

      As earnings are released, it’s a good time to reflect on HR outsourcing trends by key service line. Here’s a brief round-up of market activity across payroll, RPO, and learning services in H1 2016. Payroll Payroll activity has been bustling in Europe YTD, with a strong emphasis on ramping up capabilities. SD Worx made two acquisitions to accelerate its growth across[...]

  • Learning Services Vendors Revamp Their Offerings

    Mar 31, 2015, by NelsonHall Analyst

    Demand for learning services has been the lowest of all the HR outsourcing services over the last few years. But while the market has been in a lull, several suppliers have taken the time to revamp their learning services businesses in one of two ways. The first approach is about honing learning offerings around one specific learning function. Sometimes this is about refining one func[...]

  • Talent Management and Global Reach the Key Drivers for HRO M&A Activity: 2014 Review and 2015 Outlook

    Feb 05, 2015, by NelsonHall Analyst

    By Amy Gurchensky, Liz Rennie and Gary Bragar With total HRO service growth in the high single digits in 2014, service providers are growing both organically and inorganically to meet clients’ needs. The primary reasons for M&A and partnerships across HRO service lines were to enhance service delivery capability (60%) and support geographic expansion (40%). Here we take a closer look [...]

  • HRO Predictions for 2015

    Jan 19, 2015, by Gary Bragar

    By Amy Gurchensky, Liz Rennie, Gary Bragar 2014 was a busy year for HRO with ~60 partnerships, mergers and acquisitions combined. We now take a look at what to expect in 2015 and beyond for each HRO service line, including service offerings, market developments, and growth. MPHRO driven by continued shift to cloud-based platforms The Multi-Process HRO (MPHRO) market will grow with a mi[...]

  • High Levels of HRO M&A Activity in H1 2014 Led by Benefits Administration Acquisitions

    Aug 14, 2014, by NelsonHall Analyst

    Overall H1 HRO M&A activity is up year-over-year, and acquisition activity has increased in nearly all service lines except learning.   While learning M&A activity was high in H1 2013, this year, M&A activity in H1 2014 was strongest in the benefits administration market, and it’s occurring in both the U.S. and U.K. as vendors strengthen their DC contribution capability.&[...]

  • Learning BPO Meeting and Exceeding Client Expected Benefits

    Jul 10, 2014, by Gary Bragar

    Per NelsonHall’s learning BPO market analysis and concurrent client interviews conducted as part of the NelsonHall Evaluation and Assessment Tool (NEAT), both providers and buyers (current and prospective), will be pleased to know that learning BPO is largely meeting and exceeding client expected benefits in six out of seven criteria sought by clients. Based on interviews with LBPO client[...]

  • NelsonHall's 2014 - 2018 HRO BPO Market Forecast

    Jul 02, 2014, by Gary Bragar

    NelsonHall’s annual HRO Market Forecast, 2014-2018, provides a forecast for the global HR BPO market by service line and geography. It includes:  The HR BPO market size for 2013 and the forecast through 2014 to 2018 The HR BPO market size and forecast for North America, specifically covering the U.S. and Canada; EMEA including U.K., France, Germany, Italy, Nordics &[...]

  • How Kirkpatrick’s Model Has Helped Learning BPO Providers Demonstrate ROI

    Jun 27, 2014, by Gary Bragar

    Provision of analytics is important for Learning BPO (LBPO) providers to be able to demonstrate ROI for clients. The late Don Kirkpatrick, who passed away in May at age 90, developed back in the 1950s four levels to evaluate learning effectiveness. Taking a look at these levels, starting with the lowest: Reaction; evaluation about how the participants felt about[...]

  • Demand for Multi-Country Services Drives Growth in HRO

    Jun 18, 2014, by Gary Bragar

    Per NelsonHall’s HR Outsourcing Confidence Index (HROCI), around one third of HRO contracts signed in Q4 2013 were for services in multiple countries. There were multi-country deal signings across all HRO service lines, the highest number being in RPO and payroll. RPO In 2013 nearly one third of all deal signings were multi-country, up from a quarter in 2010. M[...]

  • GP Strategies: Looking at International Expansion

    May 01, 2014, by Gary Bragar

    GP Strategies is focused on global expansion. Its non-U.S. business accounted for 22% of global revenues in Q1 2014. Continued global deployment at its soon-to-be largest client HSBC will add to international growth this year. In Q1 2014 deployment of services to HSBC commenced in the U.S., Canada, U.K. and Hong Kong. Additional geographies to be deployed in 2014[...]

  • NelsonHall Launches “Speed-to-Source” Vendor Evaluation Tool for Learning BPO

    Jan 22, 2014, by Gary Bragar

    NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist Strategic Sourcing Managers in assessing vendor capability in Learning BPO. The Learning business process outsourcing BPO tool is available to NelsonHall clients at http://research.nelson-hall.com/sourcing-expertise/hr-outsourcing/ and is also available for a limited period free-of-charge[...]

  • GP Strategies To Acquire Denmark's Effective-People and Effective-Learning Companies to Strengthen HCM Capability

    Jan 17, 2014, by Gary Bragar

    On January 17, 2014 GP Strategies announced its intent to acquire the Effective-People and Effective-Learning companies in Denmark to strengthen its HCM capability beyond learning. The two companies are part of the Effective Companies headquartered in Copenhagen. Their combined revenue in 2013 was $8.5m. Effective-People and Effective-Learning offer HCM technology for: Recruiting Onboar[...]

  • NelsonHall’s 2014 HRO Predictions By Service Line

    Dec 17, 2013, by Gary Bragar

    Per NelsonHall’s blog of December 12, 2013 was a healthy year for HRO, with overall contract activity up ~37%. We now take a look at what we can expect in 2014 by HRO service line. MPHRO We predict the Global MPHRO market will grow at mid-single digits CAAGR through 2017 The Shared Service Transformation segment will continue to grow mainly as a result of contract expansions and ren[...]

  • Recent Learning Services Contracts Provides Optimization For Learning BPO

    Jun 27, 2013, by Gary Bragar

    In recent months there have been several significant learning services contracts. From mid-2008 to mid-2012, growth in learning services was adversely impacted by the recession with learning being one of the easiest budget items to cut back on and in many instances put completely on hold. However from mid-2012 to date there has been an increased level of contract activity. Looking at some [...]

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