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Blog posts under category State/Regional Government

  • New Genpact Procurement BPS Strategy Underpinned by Major Personnel Transfer

    Nov 13, 2019, by Rachael Stormonth

    Genpact has signed a procurement BPS contract with a multinational conglomerate to manage a spend of $10bn covering all major categories of indirect spend (except IT) including logistics, FM, MRO, professional services, travel, and contingent labor, globally. The contract is of strategic importance to Genpact in that it involves the transfer of 130 category management and sourcing personnel[...]

  • Genpact Acquires Rightpoint to Strengthen 'Experience' Capability

    Oct 24, 2019, by John Willmott

      Enterprise operations transformation requires three critically important capabilities: Domain process expertise and the ability to identify new “digital” target operating models Transformational technology capability, leveraging technologies such as cloud platforms and intelligent automation to elevate straight-through processing and self-service principles ahead [...]

  • CX, RCM & Other Key Takeaways from HIMSS19

    Feb 26, 2019, by Sven Lohse

    NelsonHall recently attended HIMSS19 in Orlando, Florida, the largest healthcare IT conference in the world, with over 45K delegates attending and 1.3K vendors in the exhibition. Here are three highlights from the many conversations we had about the state of the healthcare industry. Obstacles to improving CX The conversation about “consumer experience” in healthcare organizat[...]

  • Genpact Acquires Barkawi Management Consultants, Targets 25%+ Growth in Supply Chain Management

    Aug 14, 2018, by John Willmott

      SCM is one of Genpact’s “invest-to-grow” service lines, where the company is looking to make disproportionate investments and scale up the business: in this case, to become one of the top two global supply chain transformation services vendors. In its “invest-to-grow” businesses, Genpact is looking to achieve at least twice the level of revenue growth ac[...]

  • Genpact Acquires TandemSeven, Adding Human-Centered Design IP & Consulting to Digital Transformation Capabilities

    Sep 07, 2017, by Rachael Stormonth

    Genpact announced another acquisition today, that of TandemSeven, a design thinking (DT)-led CX /UX innovation consultancy based in Boston, with offices also in New York and Chicago. This is Genpact’s fourth acquisition in the U.S. this year; all four clearly supporting the company's drive to radically evolve its portfolio from traditional BPS to a coherent set of offerings designed [...]

  • Genpact: Using OnSource to Bring New Digital Process Models to Property Claims Assessments

    Aug 31, 2017, by Rachael Stormonth

      NelsonHall recently caught up with Genpact to discuss their recent acquisition of OnSource and their plans to integrate it with BrightClaim – we were not surprised to hear that the two acquisitions are indeed connected, and part of Genpact’s strategy to introduce new digital process models in P&C insurance. To set the scene: Earlier this month, on the day of [...]

  • Genpact Cora: A Unifying Framework to Accelerate Industrialization of New Digital Process Models

    Jun 30, 2017, by John Willmott

      Many of the pureplay BPS vendors have been moving beyond individual, often client-specific implementations of RPA and AI and building new digital process models to present their next generation visions within their areas of domain expertise. So, for example, models of this type are emerging strongly in the BFSI space and in horizontals such as source-to-pay. A key feature of these[...]

  • Genpact Acquires BrightClaim to Enhance Positioning as Disruptive Claims Managed Service Provider

    May 18, 2017, by Rachael Stormonth

    By Rachael Stormonth and John Willmott   Genpact has had a traditional presence in offshore-based adjudication support services for the property & casualty sector but is now, supported by its acquisition of BrightClaim, aiming to reposition as a disruptive provider of claims managed services. The acquisition of BrightClaim provides Genpact with deep onshore domain a[...]

  • FinTech in the Commercial Banking Sector: From Mass Market to Custom Processing Efficiency

    Dec 14, 2016, by Andy Efstathiou

      Most FinTech engagements to date, with the exception of Blockchain, have been focused on consumer banking, a business characterized by high volume, high standardization, and low value transactions. By contrast, commercial banking is characterized by low volume, high customization, and high value transactions. And from an operational perspective, commercial banking uses higher value e[...]

  • Genpact Assists Client in Targeting 10x Process Improvement, Applying Design Thinking to Order Management

    Jul 12, 2016, by John Willmott

    Within its Lean Digital approach, Genpact is using digital and design thinking (DT) to assist organizations in identifying and addressing what is possible rather than just aiming to match current best-in-class, a concept now made passé by new market entrants. At a recent event hosted at Genpact’s new center in Palo Alto, one client speaker described Genpact’s approach to [...]

  • Genpact Combining Design Thinking & Digital Technologies to Generate Digital Asset Utilities

    Jul 12, 2016, by Rachael Stormonth

      Genpact recently hosted an advisor/analyst session at its new Innovation Center in Palo Alto. So why is a BPO specialist opening a center in Silicon Valley? Genpact is using the center as a hub for the development (and showcasing) of platform-based digital assets aimed at mimicking the industry disruptors by being based on standardized, simplified operating models and distributed tec[...]

  • Genpact Adds Analytics and Automation and Invests in Domain Expertise to Position on “Generating Impact”

    Jul 16, 2015, by John Willmott

    In 2012 Genpact was starting to get behind the curve. Many of its competitors had caught up with the need for process framework methodologies and it was struggling to combine its IT assets with its business process services business. In addition, despite its focus on process excellence, Genpact sometimes lacked depth of domain expertise with the result that its execution was variable across accoun[...]

  • The New Genpact Focuses on Pain Points in Banking Sector, Creating Utilities & Differentiating Services with Systems of Engagement

    Jul 14, 2015, by Andy Efstathiou

    I recently attended Genpact’s industry analyst and advisor conference, at which the vendor described its approach to success in a time of rapid change for enterprise operations delivery. It believes that most enterprises are ‘cemented’ in the wrong place due to challenges with legacy processes underpinned by legacy technology, and that enterprises unable to adapt quickly will die[...]

  • NelsonHall Launches NEAT Vendor Evaluation and Assessment Tool for P&C Insurance BPO in the Automotive Sector

    Dec 01, 2014, by NelsonHall Analyst

    NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in Property & Casualty Insurance BPO for the automotive sector. The NelsonHall Vendor Evaluation and Assessment Tool (NEAT) for P&C BPO in the automotive sector is now available to NelsonHall clients, and is also available[...]

  • Genpact Q2 Results: The Transformation Remains a 'Wait & See' Game

    Aug 01, 2014, by NelsonHall Analyst

    Genpact’s Q2 2014 results show similar mid-single digit (5%) top line growth to Q1 (4.9%), in line with prior guidance for the year of 4%-6% (this has now been adjusted to 5-7% to include a revenue contribution from its Q2 acquisition of Pharmalink). But it is substantially below the 12.1% growth seen in 2013.   EBIT margin was 13.0%, down both sequentially (-7 bps) and y/y (-157 bps[...]

  • NelsonHall Launches “Speed-to-Source” Vendor Evaluation Tool for Payroll Outsourcing

    Jul 30, 2014, by Gary Bragar

    The NelsonHall Vendor Evaluation and Assessment Tool (NEAT) for Payroll Outsourcing is now available to NelsonHall clients, and is also available for a period free-of-charge to buy-side organizations through NelsonHall and through its partners SIG and SSON. The NEAT tool for Payroll Outsourcing is part of NelsonHall’s “speed-to-source” initia[...]

  • Genpact: "The Art of the Possible"

    May 23, 2014, by NelsonHall Analyst

    NelsonHall recently attended a Genpact analyst forum in Boston, where we were keen to learn more about the changes in its strategy that Genpact announced in February to effect a major transformation of its business (see our blog “Genpact: Slow Progress on Transformation Strategy in 2013 - Unveils Next Phase of Plan: http://research.nelson-hall.com/blog/?avpage-views=blog&type=post&po[...]

  • Genpact's Acquisition of Pharmalink: The Right Space at the Right Time

    May 02, 2014, by NelsonHall Analyst

    Genpact’s acquisition of Pharmalink expands its capability to offer an increasingly important range of life sciences regulatory services, especially for the pharmaceutical majors. Pharmalink, a small but global player in this niche space, has established important relationships with several of the largest pharmaceutical companies since its inception around 15 years ago.&n[...]

  • Genpact: Slow Progress on Transformation Strategy in 2013 - Unveils Next Phase of Plan

    Feb 07, 2014, by Rachael Stormonth

    Genpact has just released Q4 and full year 2013 results. In terms of revenue performance, Q4 was back to double digit y/y growth, albeit at just 10.0%. Global Client revenues were up 13.3% y/y, but this the lowest Global Client growth rate for some time. Full year 2013 Global Client revenue growth of 16.4% was led by the BFSI, Life Sciences and Hi-Tech verticals. Q4 2013 operating margin was[...]

  • NelsonHall Launches “Speed-to-Source” Vendor Evaluation Tool for Payroll BPO

    Oct 17, 2013, by Gary Bragar

    NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist Strategic Sourcing Managers in assessing vendor capability in Payroll BPO. The Payroll business process outsourcing BPO tool is available to NelsonHall clients at http://research.nelson-hall.com/  and is also available for a limited period free-of-charge to strategic sourci[...]

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