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  • WNS Aggressively Developing Digital Interventions to Transform Insurers’ Claims Capability

    Jan 22, 2021, by John Willmott

      WNS has a highly developed property & casualty (P&C) insurance practice handling 30 million claims transactions and ~$12 billion in claims spend annually. The company has extensive capability in property & casualty supporting motor, property, casualty, employer and public liability for insurers, fleet operators, MGAs, global corporates, and municipal authorities. WNS has [...]

  • Application of RPA & AI to Unstructured Data Processing: The Next Big Milestone for Shared Services

    Apr 12, 2018, by John Willmott

      Shared Services Centers (SSCs) have made progress in the initial application of RPA, gained some experience in its application, and are typically now looking to scale their use of RPA widely across their operations. However, although organizations have often undertaken some level of standardization and simplification of their processes to facilitate RPA adoption, one stumbling block [...]

  • Genpact: Using OnSource to Bring New Digital Process Models to Property Claims Assessments

    Aug 31, 2017, by Rachael Stormonth

      NelsonHall recently caught up with Genpact to discuss their recent acquisition of OnSource and their plans to integrate it with BrightClaim – we were not surprised to hear that the two acquisitions are indeed connected, and part of Genpact’s strategy to introduce new digital process models in P&C insurance. To set the scene: Earlier this month, on the day of [...]

  • Genpact Acquires BrightClaim to Enhance Positioning as Disruptive Claims Managed Service Provider

    May 18, 2017, by Rachael Stormonth

      Genpact has had a traditional presence in offshore-based adjudication support services for the property & casualty sector but is now, supported by its acquisition of BrightClaim, aiming to reposition as a disruptive provider of claims managed services. The acquisition of BrightClaim provides Genpact with deep onshore domain and loss adjusting capability, which Genpact is looki[...]

  • Insurance BPS: Delivery & Service Line Trends for 2017

    Feb 09, 2017, by NelsonHall Analyst

      The insurance outsourcing industry is moving at a fast pace in response to the need for rapid deployment of digital platforms and offerings, as well as advancements in new distribution models that are emerging via ‘insurtech’ start-ups. Here I take a look at some of the key trends driving the insurance BPS market in 2017, both in terms of delivery and transformation, and [...]

  • Dell Services: Complementing FTEs with Proprietary AFTE Technology

    Nov 04, 2016, by NelsonHall Analyst

    This is the fourth in a series of blogs on vendors’ RPA initiatives in the insurance sector. We now turn our attention to Dell Services, which has adopted an automation focus across its life and healthcare insurance BPS processes. Focusing on healthcare payer & provider and life insurance process automation In 2016, life insurance accounts for around 30% of Dell Services’[...]

  • WNS: Applying RPA in P&C Insurance with Focus on FNOL, Claims & Underwriting

    Jul 21, 2016, by NelsonHall Analyst

    This is the second in a series of blogs looking at how business process outsourcing vendors are applying RPA and AI in the insurance sector.     WNS’ RPA journey is moving quickly, with six pilots underway and five more ready to go. WNS has decided to wait on AI for the time being, in favour of developing its process automation capabilities, which has included the laun[...]

  • Wipro: Applying RPA to Insurance Claims & New Business, Looking to Holmes to Support KYC

    Jun 23, 2016, by NelsonHall Analyst

    This is the first in a series of blog articles looking at how business process outsourcing vendors are applying RPA and AI in the insurance sector. First up: Wipro.     Wipro started its automation journey in the late noughties and has since gone on to set up a dedicated RPA practice, and also developed its own AI platform, Wipro Holmes. Currently, Wipro is principally partn[...]

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