Vendor Analysis
published on Nov 18, 2014
Report Overview:
The Teleperformance Group (Teleperformance) is a leading customer management services pure play.
Who is this Report for:
NelsonHall's CMS in telecommunications/cable/satellite industry sector profile on Teleperformance is a comprehensive assessment of Teleperformance's telecommunications/cable/satellite sector customer management services (CMS) offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the telecommunications/cable/satellite sector and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Teleperformance's telecommunications/cable/satellite sector CMS offerings, capabilities, and market and financial strength, including:
- Identification of the company's strategy, emphasis and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's telecommunications/cable/satellite sector customer base, including the company's targeting strategy and examples of current contracts
- Analysis of the company's telecommunications/cable/satellite sector CMS offerings and key service components
- Analysis of the company's delivery organization including the geography of delivery locations used for telecommunications/cable/satellite sector clients.
Key Findings & Highlights:
Teleperformance has ~35 telecommunications/cable/satellite clients. The customer management services that Teleperformance provides in support of its telecommunications/cable/satellite clients include:
- Customer care
- Technical support
- Customer acquisition
- Debt collection
- Sales.