DEBUG: PAGE=domain, TITLE=Mortgage & Loan,ID=1442,TEMPLATE=subprogram
toggle expanded view
programcode = BANMAL
programid = 159
database = t
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t

Search within: Mortgage & Loan:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = t

Contracts Database

for Mortgage & Loan

Track the pattern of service adoption by monitoring Mortgage & Loan contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = f -- IGNORED

Webhelp - CMS in Telecommunications/Cable/Satellite

Vendor Analysis

by NelsonHall Analyst

published on Nov 19, 2014

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

Webhelp Group (Webhelp) is a French-headquartered private company that was founded in 2000 by Frédéric Jousset and Olivier Duha. It initially offered real-time online assistance for customers new to using the internet. In addition to internet clients, it now supports telecommunications, cable, satellite and retail clients.

Who is this Report for:

NelsonHall's CMS in telecommunications/cable/satellite industry sector profile on Webhelp is a comprehensive assessment of Webhelp's telecommunications/cable/satellite sector customer management services (CMS) offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the telecommunications/cable/satellite sector and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Webhelp's telecommunications/cable/satellite sector CMS offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's telecommunications/cable/satellite sector customer base, including the company's targeting strategy and examples of current contracts
  • Analysis of the company's telecommunications/cable/satellite sector CMS offerings and key service components
  • Analysis of the company's delivery organization including the geography of delivery locations used for telecommunications/cable/satellite sector clients.




Key Findings & Highlights:

Globally, it has 58 locations across 17 countries, with ~22k employees supporting 150 clients.

Webhelp has ~20 CMS telecommunications/cable/satellite clients: eight based in France, eight based in the U.K., one based in Monaco and one in the Netherlands.

The majority of Webhelp's CMS telecommunications/cable/satellite are based in Europe. The company provides CMS in support in a range of offerings including:

  • Customer care
  • Technical support
  • Sales
  • Analytics
  • Billing/collections.

Webhelp has delivery centers in support of its telecommunications/ cable/satellite customers in the U.K., France, South Africa, India, Netherlands, Morocco, Romania, and Madagascar.

Login to get full access:

close