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Tech Mahindra - Next Generation Mortgage & Loan BPS

Vendor Analysis

by Andy Efstathiou

published on Aug 15, 2018

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Report Overview:

This NelsonHall assessment analyzes Tech Mahindra’s offerings and capabilities in Mortgage and Loan BPS. Tech Mahindra is one of a number of banking operations services companies analyzed in NelsonHall’s comprehensive industry analysis programs. 

Who is this Report for:

NelsonHall’s Digital Banking Services Vendor Assessment for Tech Mahindra is a comprehensive assessment of Tech Mahindra’s Next Generation Mortgage and Loan BPS offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for Mortgage and Loan BPS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Mortgage and Loan BPS offerings, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphases and new developments
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Tech Mahindra’s M&L BPS services are part of Tech Mahindra Business Process Services (TechM BPS) which is the BPS arm of Tech Mahindra. TechM BPS has ~35k employees in 27 delivery centers in 15 countries. TechM BPS provides services to ~50 banks in North America and Europe.

In 2016, Tech Mahindra entered M&L BPS with the acquisition of Target Group to augment its BFSI BPaaS capabilities. Target was focused on clients in the U.K. and had 740 employees, £51m in revenues (2015), and a proprietary platform for servicing loans, assets, and insurance. Target’s proprietary platform included M&L processing functionality, including digital capabilities. Target’s M&L BPS business represented ~40% of its revenues.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Pricing and Contract terms
  • Changes to Operations
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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