Vendor Analysis
published on Apr 17, 2013
Report Overview:
This NelsonHall vendor assessment analyzes HCL's offerings and capabilities in Retail Banking BPO. HCL is one of a number of Retail Banking BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.
Who is this Report for:
NelsonHall's Retail Banking BPO Vendor Assessment for HCL is a comprehensive assessment of HCL's Retail Banking BPO (RB BPO) offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of RB BPO and identifying vendor suitability for RB BPO RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector
Scope of this Report:
The report provides a comprehensive and objective analysis of HCL's Retail Banking BPO offerings, capabilities and market and financial strengths including:
- Identification of the company's strategy, emphases and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization including the location of delivery locations.
Key Findings & Highlights:
HCL's Retail Banking BPO services (RB BPO) are focused on loan set-up, exception management, collections and consumer/bank support.
HCL's Retail Banking BPO delivers services from seven centers:
- Noida, India
- Chennai, India
- Coimbatore, India
- Cary, U.S.
- Detroit, U.S.
- Quezon City, Philippines
- Dublin, Ireland
HCL's primary targets are:
- Global banks
- Global payments services vendors
- Major national banks in Asian markets