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Contracts Database

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Track the pattern of service adoption by monitoring Banking Operations & Transformation contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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EGS Awarded Customer Management Services Contract by Barclaycard US

Contracts

by NelsonHall Analyst

published on May 27, 2014

Expert Global Solutions (EGS) has been awarded a customer management services contract by Barclaycard US, the payments business of Barclays in the U.S.  

EGS will service Barclaycard US cardmembers from its Centris contact center in Manila, Philippines, where 600 will support Barclaycard US customers.

Barclaycard US partners with travel, entertainment, retail & financial institutions to co-brand credit card programs. 

VendorEGS (Expert Global Solutions)
OrganizationBarclaycard US
IndustryOther Banking
CountryUnited States
ServiceCustomer Care
Contract Value (local currency in millions)36
Initial currency type (specify local currency used)US$
Contract Value (in $m at that date)36
Contract length (months)36
Contract StructureOutsource
Contract start date2014-06-01
Contract end date2019-05-01
Contract renewal date2018-05-01

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