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Digital Banking Services Market Assessment and Forecast

Market Analysis

by Andy Efstathiou

published on May 11, 2018

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Report Overview:

NelsonHall's market analysis of the digital banking services market consists of 87 pages.

Who is this Report for:

NelsonHall’s “Digital Banking Services Market Assessment and Forecast” report is a comprehensive market assessment report designed for:

  • Sourcing managers investigating sourcing developments within the retail and commercial banking industry
  • Vendor marketing, sales and business managers developing strategies to target service opportunities within the retail and commercial banking industry
  • Financial analysts and investors specializing in the retail and commercial banking sector.

Scope of this Report:

The report analyzes the global market for Digital Banking Services and addresses the following questions:

  • What is the current and future market for Digital Banking Services?
  • What is the size and growth of the Digital Banking Services market by market segment?
  • Within Digital Banking Services, which processes are emerging strongly?
  • What are the market segments for Digital Banking Services and their characteristics? What are the drivers, benefits, and inhibitors for each segment? What are vendor capabilities by segment?
  • What technologies and platforms are being utilized and what are the implications by market segment?
  • What are vendor challenges and critical success factors by market segment?
  • How vendors are positioned within each Digital Banking Services market segment?
  • Additional topics include: contract lengths; pricing models; partnerships; acquisitions; delivery center locations and the use of offshoring; vendor targeting by client size, geography, and industry.

Key Findings & Highlights:

Digital banking services is a growing market with high adoption by tier 1 banks in mature markets, and low adoption by mid/small tier banks. Current adoption is from global banks, with single product tower engagements. Vendors are delivering elemental processes focused on trialing technology.    

NelsonHall estimates the size of the digital banking service market to be ~$7,215m in 2017, and that it will grow at 10.0% per year in the period 2017 to 2022.

The digital banking services market is established with global banks, while lower tier banks are just beginning to undertake widespread adoption.  

Table of contents:

Table of contents:

  • Changing Shape of Digital Banking
  • Buy-Side Requirements
  • Market Size and Growth
  • Vendor Market Shares
  • Vendor Offerings and Targeting
  • Vendor Challenges and Success Factors
  • Appendix A – Service Definitions
  • Appendix B – Vendor Details
  • Appendix C – Key Regulations Impacting the adoption of Digital Banking

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Digital Banking Services

published 2018-06-20 | Project by Andy Efstathiou

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on SaaS/BPS, professional services, retail banking, capital markets, and on supporting new digital banking models. Vendors evaluated for this NEAT are Atos, Avaloq, Capco, Capgemini, Conneqt, EXL, Genpact, Infosys, Mphasis, Syntel, TCS, Tech Mahindra, Tieto, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected]
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