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Search within: Customer Experience Services:

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Contracts Database

for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

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Confidence Index:

for Customer Experience Services

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Customer Experience Services market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

NelsonHall Report

Mergers and Acquisitions

by Dominique Raviart

published on Dec 09, 2015

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Report Overview:

Report Outline:

CSC has increased its offer to acquire 100% of Xchanging to £1.9 per share. This represents £480m or about $720m.

The board of Xchanging has accepted the offer. The acquisition will be completed within six months.

The main rationale for the planned acquisition is Xchanging’s insurance software product business (Xuber) and IT services, BPS to London stock exchange participants, and its relationships with the largest insurers, managing agents and brokers.

CSC expects revenue synergies from the Xuber business and cost synergies in the range of £50m to £60m within 12 to 18 months (in IT infrastructure and support functions procurement, job redundancies, driving work offshore, real estate in the U.K. and in India, as well as from delisting Xchanging). To achieve those synergies, CSC will incur a one-time cost of £30m to £35m.

CSC will integrate Xchanging in its insurance sector vertical.

The offer will only be valid if CSC receives 75% of shares. Several shareholders (Odey, Artemis, Fidelity and T. Rowe Price; Farringdon; Threadneedle) have committted (or sent a letter of intent) to sell their shares, representing 47.01% of shares. The commitment of those shareholders is a counteroffer presenting a premium over 10% to 12% over CSC's own offering, is made by a third party.

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