Our analysts and advisors combine years of business experience with a rigorous analytical approach, a clear communication style, and a keen client service focus.
John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth on Latest Trends in F&A BPS
Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
The NEAT (NelsonHall Vendor Evaluation and Assessment) tools for strategic sourcing managers are part of NelsonHall's "speed-to-source" initiative. The NEAT tool sits at the front-end of the vendor screening process and consists of a two-axis model: assessing vendors against their "ability to deliver immediate benefit" to buy-side organizations and their "ability to meet client future requirements".
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Multi-Channel CMS
NEAT analysisPublished on:
February 3, 2014 by
NelsonHall's Multi-Channel CMS NEAT analyzes the performance of vendors offering multi-channel customer management services. Vendors within this NEAT analysis include: HP, Infosys Serco, Sitel, Sutherland, West and Wipro.
This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
Select weighting:
The size and positioning of bubbles in the chart are based on real data. Clients with access to NEAT functionality will see the real vendor names.
request access to NEAT
Weighted scores and score breakdown are only available for clients with access.
Access is free to the buy-side community, and given upon registration.
Please login now or register for NEAT for full access to this functionality.
Multi-Channel CMS
NEAT analysisPublished on:
February 3, 2014 by
NelsonHall's Multi-Channel CMS NEAT analyzes the performance of vendors offering multi-channel customer management services. Vendors within this NEAT analysis include: HP, Infosys Serco, Sitel, Sutherland, West and Wipro.
This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
Select weighting:
The size and positioning of bubbles in the chart are based on real data. Clients with access to NEAT functionality will see the real vendor names.
request access to NEAT
Weighted scores and score breakdown are only available for clients with access.
Access is free to the buy-side community, and given upon registration.
Please login now or register for NEAT for full access to this functionality.
Multi-Channel CMS
NEAT analysisPublished on:
February 3, 2014 by
NelsonHall's Multi-Channel CMS NEAT analyzes the performance of vendors offering multi-channel customer management services. Vendors within this NEAT analysis include: HP, Infosys Serco, Sitel, Sutherland, West and Wipro.
This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
Select weighting:
The size and positioning of bubbles in the chart are based on real data. Clients with access to NEAT functionality will see the real vendor names.
